Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Osburn

Fayetteville,Arkansas

Summary

Dynamic professional with extensive experience at Petsmart, excelling in staff recruitment and inventory management. Proven track record in enhancing customer satisfaction and driving sales through effective promotional strategies. Strong communicator and problem solver, dedicated to fostering team collaboration and continuous improvement. Recognized for optimizing operations and mentoring junior staff for professional growth.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Assistant Store Leader

Petsmart
01.2024 - Current
  • Recruited and hired talented individuals bringing depth and experience to organization.
  • Actively contributed towards fostering a culture of continuous improvement, supporting the achievement of store-wide objectives.
  • Assisted with the successful launch of promotional campaigns, leading to increased sales during peak periods.
  • Built relationships with team members to encourage willingness to address concerns and issues.
  • Streamlined store operations by effectively scheduling staff and managing resources to meet demand.

Interim Store Leader

Petsmart
09.2024 - 03.2025
  • Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
  • Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
  • Developed strong customer relationships by delivering exceptional service and personalized attention.
  • Planned optimal workflow through successful scheduling and task delegation.
  • Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
  • Managed budget allocation for store expenses while identifying cost-saving opportunities to boost profitability,
  • Maintained visual merchandising standards, ensuring an appealing store appearance that attracted customers.
  • Reduced shrinkage levels through diligent monitoring, staff education, and improved security measures.
  • Improved employee retention rates through fostering a supportive work culture that promoted growth opportunities.

Merchandising and Inventory Leader

Petsmart
07.2020 - 01.2024
  • Conducted regular audits to maintain accurate inventory records and identify discrepancies.
  • Created detailed reports analyzing inventory trends, identifying areas of improvement and informing future strategy decisions.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Associate

Petsmart
12.2018 - 07.2020
  • Provided exceptional customer service through clear communication, timely responses to inquiries, and professional demeanor at all times.
  • Maintained a clean and sanitary environment for pets by regularly cleaning enclosures, bedding, and play areas.

Registered Dental Assistant

Behrents Endodontics
06.2018 - 12.2018
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Maintained a positive attitude under pressure while multitasking in a fast-paced clinical setting, leading to a more pleasant experience for both staff and patients alike.

Pet Care Lead

Petsmart
06.2014 - 06.2018
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.

Support Manager

Petsmart
01.2014 - 06.2014
  • Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.
  • Maintained a clean and organized store environment, upholding company standards for cleanliness during closing procedures.
  • Implemented safety measures for the store''s end-of-day operations, reducing potential risks associated with late-night activities such as cash handling or locking doors securely after closeout is completed.

Associate

Petsmart
06.2013 - 01.2014
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

High School Diploma -

Elkins High School
Elkins, AR
05.2013

Skills

  • Staff recruitment
  • Inventory management
  • Sales analysis
  • Visual merchandising
  • Customer service
  • Employee training
  • Conflict resolution
  • Promotional strategy
  • Process improvement
  • Communication skills
  • Problem solving
  • Customer relationships

Certification

Certified Vet Assistant 02/15

Registered Dental Assistant 04/18

Timeline

Interim Store Leader

Petsmart
09.2024 - 03.2025

Assistant Store Leader

Petsmart
01.2024 - Current

Merchandising and Inventory Leader

Petsmart
07.2020 - 01.2024

Associate

Petsmart
12.2018 - 07.2020

Registered Dental Assistant

Behrents Endodontics
06.2018 - 12.2018

Pet Care Lead

Petsmart
06.2014 - 06.2018

Support Manager

Petsmart
01.2014 - 06.2014

Associate

Petsmart
06.2013 - 01.2014

High School Diploma -

Elkins High School

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Jessica Osburn