Ashley Johansson
Lynnwood,WA
Summary
Management professional bringing 10+ background, leadership talents and focus on performance. Continuously reviews work to identify areas of opportunity. Focused on enhancing workflows and procedures to maximize team success. Customer-oriented sales professional with 5 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Store Team Leader
Party City
Tukwila, WA
08.2022 - Current
- Directed daily operations and supervised a team of 10 associates in a retail store environment.
- Managed the scheduling, training, and development of employees to ensure adequate staffing levels.
- Provided customer service by resolving customer inquiries and complaints in a professional manner.
- Ensured compliance with health and safety regulations in the workplace.
- Facilitated communication between management team members regarding store updates or changes.
- Promoted store brand, mission and values to employees and customers to maintain ideal store atmosphere.
- Organized new stock for floor placement.
- Reinforced customer service behaviors through accountability, recognition and praise.
- Maintained efficient team operations by coordinating effective schedules and employee work assignments.
- Adhered to company policies while providing guidance on their implementation.
Store Manager
Dollar Tree
Lynnwood, WA
11.2020 - 07.2022
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Assessed operational efficiency of the store's departments.
Deli Assistant
QFC
Lynnwood, WA
01.2020 - 11.2020
- Cleaned and sanitized food preparation areas, equipment, utensils, dishes, and silverware.
- Assisted customers with deli orders by slicing meats, cheeses, and other items according to their specifications.
- Stocked deli cases with fresh products such as meats, cheeses, salads, and other prepared foods.
- Operated cash register to process customer purchases accurately and efficiently.
Store Manager
Lovers
Everett, WA
01.2015 - 01.2020
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Education
Some College (No Degree) - Addiction Counseling
Edmonds Community College
Lynnwood, WASkills
- Store Leadership
- Store Operations Oversight
- Staff Training
- Customer Service Expertise
- Retail Inventory Management
- Scheduling Employees
- Store Opening And Closing
- Staff Recruitment
- Safety Processes And Regulations
- Management Interaction
- Employee Motivation
- Stockroom Organization
- Compliance Procedures
- Store Merchandising
- Employee Coaching
- Staff Management
Timeline
Store Team Leader
Party City
08.2022 - Current
Store Manager
Dollar Tree
11.2020 - 07.2022
Deli Assistant
QFC
01.2020 - 11.2020
Store Manager
Lovers
01.2015 - 01.2020
Some College (No Degree) - Addiction Counseling
Edmonds Community College