Summary
Overview
Work History
Education
Skills
References
Timeline
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Jessica Ovalle

Brookfield,IL

Summary

My name is Jessica, I have been in the dental field since 2016.

Overview

8
8
years of professional experience

Work History

Dental Receptionist

River North Dental Group
03.2019 - 02.2024
  • Efficiently managing appointment scheduling and confirmations.
  • Greeting patients upon arrival and assisting with the check-in process.
  • Clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
  • Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
  • Scheduled, rescheduled, and cancelled appointments.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Completed patient referrals to other medical specialists.
  • Understand dental terminology and insurance breakdowns.
  • Received and routed laboratory results to correct clinical staff members.
  • Placed new supply orders, managed inventory and restocked clerical spaces.

Dental Assistant

Millennium Park Oral Surgery Chicago-Dr. Zager
05.2016 - 06.2017
  • Assisted dentists with complex procedures.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Performed x-rays safely while adhering to radiation safety guidelines.
  • Explained treatment procedures and instructed patients on home care guidelines.

Education

High School Diploma -

Bolingbrook High School
365 Raider Way, Bolingbrook, IL 60440
04.2016

Skills

  • Professionalism
  • Organizational Skills
  • Dental Terminology
  • Patient Scheduling
  • Data Entry
  • Phone and Email Etiquette
  • Payment Processing
  • Issue Resolution
  • Insurance Verification
  • Time Management
  • HIPAA Compliance
  • CPR Certified

References

Ann Hunt 312-475-9751 Ext: 4301 - River North Dental Office Manager


Karla Davish Basco 773-610-9082  - Formal Colleague Millennium Park Oral Surgery

Timeline

Dental Receptionist

River North Dental Group
03.2019 - 02.2024

Dental Assistant

Millennium Park Oral Surgery Chicago-Dr. Zager
05.2016 - 06.2017

High School Diploma -

Bolingbrook High School
Jessica Ovalle