My name is Jessica, I have been in the dental field since 2016.
Overview
8
8
years of professional experience
Work History
Dental Receptionist
River North Dental Group
03.2019 - 02.2024
Efficiently managing appointment scheduling and confirmations.
Greeting patients upon arrival and assisting with the check-in process.
Clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
Scheduled, rescheduled, and cancelled appointments.
Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
Completed patient referrals to other medical specialists.
Understand dental terminology and insurance breakdowns.
Received and routed laboratory results to correct clinical staff members.
Placed new supply orders, managed inventory and restocked clerical spaces.
Dental Assistant
Millennium Park Oral Surgery Chicago-Dr. Zager
05.2016 - 06.2017
Assisted dentists with complex procedures.
Maintained a clean and sterile work environment to prevent cross-contamination and infection.
Performed x-rays safely while adhering to radiation safety guidelines.
Explained treatment procedures and instructed patients on home care guidelines.
Education
High School Diploma -
Bolingbrook High School
365 Raider Way, Bolingbrook, IL 60440
04.2016
Skills
Professionalism
Organizational Skills
Dental Terminology
Patient Scheduling
Data Entry
Phone and Email Etiquette
Payment Processing
Issue Resolution
Insurance Verification
Time Management
HIPAA Compliance
CPR Certified
References
Ann Hunt 312-475-9751 Ext: 4301 - River North Dental Office Manager
Karla Davish Basco 773-610-9082 - Formal Colleague Millennium Park Oral Surgery
Timeline
Dental Receptionist
River North Dental Group
03.2019 - 02.2024
Dental Assistant
Millennium Park Oral Surgery Chicago-Dr. Zager
05.2016 - 06.2017
High School Diploma -
Bolingbrook High School
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