Jessica Ovalle
Brookfield,IL
Summary
My name is Jessica, I have been in the dental field since 2016.
Overview
8
8
years of professional experience
Work History
Dental Receptionist
River North Dental Group
03.2019 - 02.2024
- Efficiently managing appointment scheduling and confirmations.
- Greeting patients upon arrival and assisting with the check-in process.
- Clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Scheduled, rescheduled, and cancelled appointments.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Completed patient referrals to other medical specialists.
- Understand dental terminology and insurance breakdowns.
- Received and routed laboratory results to correct clinical staff members.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Dental Assistant
Millennium Park Oral Surgery Chicago-Dr. Zager
05.2016 - 06.2017
- Assisted dentists with complex procedures.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Performed x-rays safely while adhering to radiation safety guidelines.
- Explained treatment procedures and instructed patients on home care guidelines.
Education
High School Diploma -
Bolingbrook High School
365 Raider Way, Bolingbrook, IL 6044004.2016
Skills
- Professionalism
- Organizational Skills
- Dental Terminology
- Patient Scheduling
- Data Entry
- Phone and Email Etiquette
- Payment Processing
- Issue Resolution
- Insurance Verification
- Time Management
- HIPAA Compliance
- CPR Certified
References
Ann Hunt 312-475-9751 Ext: 4301 - River North Dental Office Manager
Timeline
Dental Receptionist
River North Dental Group
03.2019 - 02.2024
Dental Assistant
Millennium Park Oral Surgery Chicago-Dr. Zager
05.2016 - 06.2017
High School Diploma -
Bolingbrook High School
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