Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
Volunteer Service
Certification
References
Timeline
Generic

Jessica Owens

Savage,MD

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server

Olive Garden
Columbia, MD
06.2021 - Current
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Hostess

Olive Garden
Columbia, MD
06.2021 - Current
  • Greeted guests warmly upon arrival, seating them promptly.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Assisted servers in bussing tables when needed during busy periods.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Served as point-of-contact for resolving guest complaints or special requests.

Togo Specialist

Olive Garden
Columbia, MD
06.2021 - Current
  • Greeted customers in a friendly manner and took orders for to-go items.
  • Received payments, returned accurate change and closed checks in POS system.
  • Verified accuracy of all orders before packing them into bags or containers for take-out.
  • Prepared special orders according to customer requests while maintaining high standards of quality assurance.

Afternoon Teacher

Kiddie Garden Daycare
Columbia, MD
12.2022 - 02.2023
  • Provided a safe learning environment for children to explore, play, and learn.
  • Encouraged creative expression through art projects and dramatic play activities.
  • Taught children foundational skills in colors, shapes and letters.
  • Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
  • Implemented hands-on, play-based strategies for experiential learning.
  • Collaborated with colleagues on developing new classroom projects and monthly themes.

Teaching Assistant

Peter Pan Learning Center
Marriottsville, MD
07.2022 - 12.2022
  • Supported lead teacher with daily classroom activities.
  • Maintained a clean and organized classroom environment.
  • Instructed and assisted students during craft activities.
  • Monitored students to observe behavior, enforce rules and maintain safety.
  • Assisted with or led story time by reading books to children.
  • Created and assembled classroom displays and decorations.
  • Supervised group playtime and outdoor activities to ensure safety of all participants.

Education

High School Diploma -

Hammond High School
Columbia, MD
06-2023

Skills

  • Communication
  • Positive Reinforcement
  • Child Development Knowledge
  • Organization
  • Teamwork and Collaboration
  • Problem-Solving
  • Reliability
  • Strong Work Ethic and Dependable

Accomplishments

  • Jan 2012- Girl Scout Bronze Award
  • Jan 2015- Girl Scout Silver Award
  • Jan 2020- Girl Scout Gold Award

Affiliations

  • August 2019-June 2023- Hammond High School Dance
  • Girl Scout for 14 years. Finished program from Daisy to Adult Lifetime member

Languages

English
Native/ Bilingual

Volunteer Service

  • January 2015- Homeless Shelter Food Bank, Collected food donations in order to setup a kitchen and deliver meals in a homeless shelter.
  • January 2019-March 2019- Sarah's House Shelter, Collected and delivered book donations in order to setup a library in a shelter.
  • November 2019- Hammond Theatre Department- Ushered a play in order to ensure a safe and fun viewing experience.
  • January 2020-Present- Savage Cemetery Cleanup, Cleaned gravestones, Picked up trash, and guided others to help create a safe and clean community cemetery.
  • April 2020-June 2020- Ryan's Case For Smiles, Collected materials and sewed pillowcases for cancer patients.

Certification

  • 90 hour clock
  • Supporting Breastfeeding in Child Care (Care Courses)
  • First Steps in Child Care: An Orientation (Care Courses)
  • Basic Health & Safety Training (Maryland State Department of Education)
  • Child Care and COVID-19 Training (Maryland State Department of Education)
  • CPR Certified
  • First Aid Training

References

References available upon request.

Timeline

Afternoon Teacher

Kiddie Garden Daycare
12.2022 - 02.2023

Teaching Assistant

Peter Pan Learning Center
07.2022 - 12.2022

Server

Olive Garden
06.2021 - Current

Hostess

Olive Garden
06.2021 - Current

Togo Specialist

Olive Garden
06.2021 - Current

High School Diploma -

Hammond High School

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Jessica Owens