Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Ownbey

Easton,PA

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Hardworking and passionate job seeker with strong adaptability skills eager to secure entry-level groomer/bather trainee position. Ready to help team achieve company goals.

Overview

4
4
years of professional experience

Work History

Server

Stone Tavern
01.2023 - 08.2023
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Server

Outback Steakhouse
10.2019 - 12.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

High School Diploma -

Salem Christian School
Macungie, PA
06.2015

Skills

  • Room Preparation
  • Communications Protocols
  • Cleaning and Sanitizing
  • Compassionate Care
  • Critical Thinking
  • Performance Improvement
  • Team Leader
  • Attention to Detail
  • Training and Development

Timeline

Server

Stone Tavern
01.2023 - 08.2023

Server

Outback Steakhouse
10.2019 - 12.2022

High School Diploma -

Salem Christian School

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Jessica Ownbey