JESSICA PAGAN

Intentionally stepped away from scheduled employment to focus on early childhood caregiving while simultaneously pursuing higher education in healthcare and nursing. Maintained academic excellence while managing full-time parental responsibilities, demonstrating exceptional discipline, emotional resilience, and long-term professional commitment to healthcare service.

Key Contributions & Achievements

• Raised three children while pursuing higher education, including two toddlers and a college-aged son
• Established and maintained a household culture centered on accountability, discipline, and academic excellence
• Modeled academic achievement resulting in:
  - Personal President’s List recognition
  - Selection as Student Honoree of 2025 across all Daytona State College campuses
  - Oldest son earning President’s List honors for three consecutive semesters and progressing toward graduation with honors at Daytona State College
• Completed rigorous nursing science prerequisite coursework with straight A’s
• Passed TEAS Exam with above average grade
• Gained admission into a competitive nursing program
• Completed nursing fundamentals and gained clinical hours, inclusive of intensive care and hospice settings
• Continued professional development through Healthcare Management studies while planning return to nursing education
• Provided compassionate support to individuals with varying needs, ensuring comfort and safety.
• Assisted in daily living activities, promoting independence and well-being for clients.
• Coordinated medication management, ensuring timely administration and adherence to prescriptions.
• Developed personalized care plans in collaboration with healthcare professionals and family members.

• Served as first point of contact for clients, managing intake, scheduling, and account documentation
• Maintained accurate records while handling high-volume daily operations
• Built trust-based relationships through clear communication, empathy, and follow-through
• Supported retention efforts through consistent client engagement and problem resolution
• Streamlined sales processes to improve lead tracking and conversion rates.
• Organized promotional events to enhance customer engagement and brand visibility.

• Oversaw daily operations, client onboarding, and service delivery across multiple projects
• Coordinated communication between clients, technical teams, and leadership
• Managed sensitive information with discretion and professionalism

• Managed high-volume caseloads involving sensitive and emotionally charged client situations
• Retained 98% of withdrawing clients through empathetic, solution-focused communication
• Maintained strict documentation standards in a regulated environment

• Oversaw daily branch operations, staff training, and workflow coordination
• Ensured compliance with regulatory standards and internal policies
• Delivered consistent, client-focused service in a fast-paced, high-responsibility environment