Open To Work
Bobette Clark
Hickory,NC
Work Preference
Summary
Results-driven healthcare billing professional with expertise in patient account management, insurance verification, and claims resolution in high-volume environments. Proven ability to reconcile accounts, resolve insurance discrepancies, and streamline billing processes to improve revenue cycle performance and reduce delays in service delivery. Skilled in educating patients on financial responsibilities while maintaining accuracy, efficiency, and HIPAA compliance.
Overview
3
3
years of professional experience
15
15
Customer Service/Call Center
Work History
Patient Support Advocate
CCS Medical
Clearwater, FL
06.2025 - 02.2026
- Manage 100+ inbound calls daily, supporting diabetic supply patients in a high-volume environment
- Verify insurance eligibility (Medicare/Medicaid) to reduce claim denials and billing errors
- Coordinate order fulfillment to ensure timely delivery of critical medical supplies
- Maintain accurate, HIPAA-compliant documentation across healthcare systems
Billing Specialist
Annuity Health, LLC
Westmont, IL
01.2025 - 04.2025
- Verified insurance coverage for 100+ patient accounts weekly (Medicare, Medicaid, commercial)
- Processed medical claims and resolved discrepancies to improve claim acceptance rates
- Educated patients on balances, coverage, and payment options
- Improved billing accuracy and reduced rework through detailed documentation and follow-up
Customer Support Ambassador
ActivusConnect
Orlando, FL
07.2024 - 12.2024
- Guided applicants through every stage of the enrollment process with personalized support and timely follow-up, increasing completion rates and participant satisfaction.
- Protected sensitive information using HIPAA-compliant confidentiality protocols and regular compliance checks, reducing organizational risk.
- Assisted in resolving customer inquiries, ensuring timely and accurate responses to enhance satisfaction.
Education
High School Diploma - General Studies
Hickory High School
Hickory06-1992
Skills
- Patient Support & Advocacy
- Insurance Verification (Medicare/Medicaid)
- Medical Billing & Claims Support
- Revenue Cycle Management (RCM)
- DME Coordination
- High-Volume Call Handling
- Problem Resolution & De-escalation
- HIPAA Compliance
- EMR/EHR Systems (Epic-style)
- CRM Systems (Salesforce, Zendesk)
- Onsite Customer Support/Remote Customer Service
Strengths
• Communication
• Empathy
• Multitasking
• Attention to Detail