Jessica Palma
Cartersville,GA
Summary
Dedicated bilingual Medical Assistant with extensive experience at Westchester Medical Services, excelling in patient scheduling and HIPAA compliance. Proven ability to enhance patient satisfaction through compassionate care and effective communication. A reliable team player, committed to optimizing clinic operations and fostering strong patient relationships.
Overview
13
13
years of professional experience
Work History
Medical Assistant
Westchester Medical Services
06.2012 - 08.2025
- Assisted in patient intake processes, ensuring accurate information collection.
- Supported healthcare providers by preparing examination rooms and medical equipment.
- Maintained cleanliness and organization of clinical areas to promote safety and efficiency.
- Scheduled patient appointments, coordinating for optimal flow.
- Handled medical records management, adhering to confidentiality protocols and regulations.
- Educated patients on pre-visit instructions and post-care guidelines for improved compliance.
- Managed inventory of medical supplies, reducing waste through effective tracking methods.
- Collaborated with team members to streamline workflow procedures for enhanced patient care quality.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Assisted with billing processes, ensuring accurate patient invoicing.
- Collected and documented patient medical information such as blood pressure and weight.
- Oriented and trained new staff on proper procedures and policies.
- Managed patient scheduling, ensuring optimal appointment flow and minimal wait times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Generated reports and logged patient information for reliable records.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Greeted patients and provided required paperwork to facilitate services.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
Education
Medical Assistant Certification - Medical Assistant
Sanford Brown
White Plains02-2011
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Patient-focused care
- Data entry
- Reliable team player
- Fluent in Spanish
- Medical office administration
Languages
Spanish
Timeline
Medical Assistant
Westchester Medical Services
06.2012 - 08.2025
Medical Assistant Certification - Medical Assistant
Sanford Brown
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