Fabiola Andrea Barone

Maintaining professional customer service during patient interactions
Obtaining copay amounts and explaining medical terminology to patients at end of their visit
Communicating with patients about details of their bill and insurance restrictions
Entered and updated client information on EMR software
Scheduled patients for their initial consultations and follow up appointments

• Assistance with activities of daily living (ADLs), like bathing, toileting, dressing, and grooming
• Basic housekeeping (cleaning, laundry, etc.)
• Preparing meals
• Companionship (reading aloud, listening to music and chatting)
• Assistance with ambulation, transfer, and fall prevention
• Medication reminders
• Errands and appointment escorts

Maintaining professional customer service during patient interactions

Obtaining copay amounts and explaining medical terminology to patients at end of their visit

Communicating with patients about details of their bill and insurance restrictions

Entered and updated client information on EMR software

Scheduled patients for their initial consultations and follow up appointments

• Covid testing/swabbing patients
• Standing hours at Testing Drive Thru

• Assistance with activities of daily living (ADLs), like bathing, toileting, dressing, and grooming
• Basic housekeeping (cleaning, laundry, etc.)
• Preparing meals
• Companionship (reading aloud, listening to music and chatting)
• Assistance with ambulation, transfer, and fall prevention
• Medication reminders
• Errands and appointment escorts

• Provide quality customer service to the patients at time of check in/check out
• Verify and update patient account and insurance information
• Maintain knowledge of physicians schedule requirements and preferences
• Follow the cash security policy and procedures according to company guidelines
• Provide patient support and respond to requests for information in a courteous and timely manner
• Demonstrate effective communication strategies reflective of the needs of all patients

• Maintain highly confidential patient records as per HIPAA regulations
• Maintain safe, orderly working environment
• Assist patients and visitors with inquiries
• Prepare cash deposits for pick-up by Security Department
• Verify patient and insurance data
• Work effectively in a high paced environment