Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cindy Ortiz Pacheco

Carson City,NV

Summary

Bilingual professional with proven multitasking and problem-solving abilities. Demonstrates strong communication skills and a positive attitude in team environments. Highly organized and proactive, consistently meeting deadlines and contributing to team success.

Overview

12
12
years of professional experience

Work History

Patient Service Representative

Carson Medical Group
Carson City
07.2024 - Current
  • Obtained insurance verification and authorization to submit financial clearance of patient accounts.
  • Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
  • Provided customer service by answering patient questions and addressing concerns.
  • Assisted with scheduling follow-up appointments according to provider availability.
  • Scanned documents into electronic health record system as needed.

Server and Host

Miguel’s Mexican Food
Reno
09.2023 - 05.2024
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Renewals Specialist

Inc Authority
Reno, NV
02.2022 - 09.2022
  • Updated customer accounts and processed payments.
  • Assure clients LLC’s are in good standing with the state & have filed their state reports.
  • Conducted research on customer issues to quickly remedy problems.

Fluoro Tech/Medical Assistant

Nevada Advanced Pain Specialists
Reno, NV
09.2021 - 01.2022
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Documented notes during patient visits.

OR Technician Assistant

Renown Regional Medical Center
Reno, NV
08.2021 - 01.2022
  • Set up equipment, tools and supplies for procedures and organize instruments as directed in surgeons' preference cards.
  • Handed instruments and supplies to surgeons during procedures.
  • Cleaned and sterilized operating rooms.
  • Collaborated with operating room staff to cultivate efficiency and prepare for scheduled and emergency procedures.
  • Adhered to OSHA protocols when sterilizing instruments, discarding medical supplies and disposing of waste.
  • Assisted surgeon with patient preparation for total joint replacement procedures.

Direct Support Professionals

Chrysallis
Carson City, NV
03.2020 - 08.2021
  • Transported clients to doctor's appointments and errands.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Documented client progress in charts and logbooks.

Physical Therapist Assistant

Premier Physical Therapy And Sports Rehab
Carson City, NV
06.2016 - 03.2020
  • Recorded detailed prognosis, treatment, responses and progress notes in patient charts.
  • Treated patients to relieve pain, develop or restore function and maintain maximum performance.
  • Helped patient accomplish treatment plan and accept therapeutic devices by administering manual exercises.
  • Worked with physical therapist and other disciplines to provide adaptive equipment for improving patient function.

Sales Associate

JCPenney
Carson City, NV
06.2013 - 12.2016
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Drive-Thru Cashier

Sonic
Carson City, NV
03.2013 - 06.2013
  • Kept drive-thru station well-stocked and organized to meet customer needs.
  • Prepared drinks, ice cream and other special items to complete food orders.
  • Took orders, prepared foods and processed payments in full-service establishment.

Education

Esthetician License # A-1879

Sierra Academy of Style
Carson City, NV
05-2024

High School Diploma -

Carson High School
Carson City, NV
06.2015

Skills

  • Payment collection
  • Order Processing
  • Cash Handling
  • HIPAA Compliance
  • Proper Sterilization Techniques
  • Medication Administration
  • Time Management
  • Scheduling
  • Team Leadership
  • Customer Service
  • Data entry
  • Team collaboration
  • Communication skills
  • Conflict resolution

Timeline

Patient Service Representative

Carson Medical Group
07.2024 - Current

Server and Host

Miguel’s Mexican Food
09.2023 - 05.2024

Renewals Specialist

Inc Authority
02.2022 - 09.2022

Fluoro Tech/Medical Assistant

Nevada Advanced Pain Specialists
09.2021 - 01.2022

OR Technician Assistant

Renown Regional Medical Center
08.2021 - 01.2022

Direct Support Professionals

Chrysallis
03.2020 - 08.2021

Physical Therapist Assistant

Premier Physical Therapy And Sports Rehab
06.2016 - 03.2020

Sales Associate

JCPenney
06.2013 - 12.2016

Drive-Thru Cashier

Sonic
03.2013 - 06.2013

Esthetician License # A-1879

Sierra Academy of Style

High School Diploma -

Carson High School

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