Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paola Carmona

Glendora,CA

Summary

Efficient individual with experience in providing ophthalmology care in a clinical setting. Skilled in scheduling appointments, insurance verification, and authorization request. Accurate and efficient in preparation and assisting patients with concerns. Possesses excellent communication and interpersonal skills, with a commitment to patient safety and satisfaction.

Overview

4
4
years of professional experience

Work History

Patient Service Representative

California Eye Specialists
01.2024 - 09.2024
  • Verified insurance eligibility and coverage for patients.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
  • Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.

OPTHALMIC TECHNICIAN

Terry & Kim Eye Institute
10.2023 - 12.2023
  • Administered eye drops to patients as directed by physician.
  • Documented patient care by charting patient condition and treatment in records.
  • Provided assistance in the preparation of equipment for procedures.
  • Performed visual acuity tests, tonometry, refraction, pupil dilation, OCT, and visual field.

OPTHALMIC TECHNICIAN

Inland Eye LASIK
06.2023 - 10.2023
  • Applied drops to anesthetize, dilate or medicate eyes.
  • Performed comprehensive ophthalmic assessments, including visual acuity tests, refraction and tonometry measurements
  • Assisted with eye surgeries by preparing the operating room, sterilizing instruments, and passing necessary equipment to the surgeon
  • Updated patient charts with current information about medications, allergies, immunizations and family history.

CERTIFIED OPTOMETRIC TECHNICIAN

Americas Best Contacts And Eyeclasses
02.2021 - 06.2023
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.Assisted with insurance questions, eligibility and prior authorizations of contacts and glasses.Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delay
  • Questioned patients about medical backgrounds to obtain accurate health history data and optimize treatment plans.
  • Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.

Education

DIPLOMA - OPTICS

American Career College
Ontario, CA
02.2021

CERTIFICATION IN MEDICAL ASSISTING -

Baldy View Regional Occupational Program
Ontario, CA
06.2018

High School Diploma -

Ontario High School
Ontario, CA
05.2017

Skills

  • Computer Skills Self-Driven And Motivated File And Account Updates
  • Patient Medical History Documentation Medical Terminology
  • Preliminary Exams, Manual Refractions,
  • Medication Administration
  • Instrument Sterilization
  • Authorizations/Referrals
  • Insurance verification

Timeline

Patient Service Representative

California Eye Specialists
01.2024 - 09.2024

OPTHALMIC TECHNICIAN

Terry & Kim Eye Institute
10.2023 - 12.2023

OPTHALMIC TECHNICIAN

Inland Eye LASIK
06.2023 - 10.2023

CERTIFIED OPTOMETRIC TECHNICIAN

Americas Best Contacts And Eyeclasses
02.2021 - 06.2023

DIPLOMA - OPTICS

American Career College

CERTIFICATION IN MEDICAL ASSISTING -

Baldy View Regional Occupational Program

High School Diploma -

Ontario High School