Giselle Vargas
Freeport,New York
Summary
I am eager for the chance to make a positive impact within your organization. Despite my brief resume, I am a diligent worker, capable of swiftly adapting to various situations. Being bilingual, I fluently speak and write in both English and Spanish. I thrive in fast-paced environments and am a collaborative team member. Given the opportunity, I believe I can contribute significantly to delivering patient care that ensures the best possible outcomes.
Overview
2
2
years of professional experience
Work History
Patient Service Representative
Lenox Hill Radiology
05.2023 - Current
- Supported patients by filling out necessary paperwork for check-in and payment
- Built and maintained a positive working relationship with patients and staff
- Enhanced patient satisfaction through exceptional customer service during check-in and check-out procedures
- Managed multi-line phone systems to enhance office efficiency and ensure prompt redirection of calls.
- Delivered detailed explanations to patients regarding the payment options, billing policies, and specific protocols for their visit or procedure.
- Collaborated with radiologists and other medical staff to determine appropriate testing schedules and protocols.
- Scheduled diagnostic tests such as X-rays, CT scans, ultrasounds and MRIs for patients.
- Explained the purpose of each test to patients to ensure understanding prior to procedure.
- Coordinated patient appointments with physicians, hospitals and other healthcare facilities.
Medical receptionist/ Medical assistant
Ear Nose Throat & Allergy
11.2022 - 05.2023
- Boosted clinic productivity by providing support to physicians in performing routine procedures and diagnostic tests
- Enhanced patient experiences through effective appointment management and maintenance of organized medical records.
- Organized patient charts before each day's clinic sessions began.
- Ensured compliance with HIPAA regulations by consistently safeguarding confidential patient information.
- Ensured examination rooms were properly equipped and organized for efficient patient intake.
- Prepared patient, equipment and supplies for specific procedures.
- Educated patients on following physicians' instructions following discharge.
Education
High school diploma -
Freeport High school
01.2022
Skills
- Bilingual
- Patient intake
- Customer service
- Team collaboration
- Stress management
- System updates
- Eligibility Determination
- Organizational skills
- Radiology Procedures Knowledge
- HIPAA Compliance
- Medical Office Experience
- Insurance Verification
- Appointment Coordination
- Patient Scheduling
- Skin testing
- Diagnostic Testing
- Patient Care
- Self-Driven and Motivated
- Supply Management
- Payment Processing
- Attention to Detail
Languages
Spanish
Full Professional
English
Full Professional
Accomplishments
- Employee of the month for 3 months straight
Timeline
Patient Service Representative
Lenox Hill Radiology
05.2023 - Current
Medical receptionist/ Medical assistant
Ear Nose Throat & Allergy
11.2022 - 05.2023
High school diploma -
Freeport High school