Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marquis Garrett

Cleveland

Summary

Customer service representative with over 20 years of experience in inquiry resolution and administrative management. Certified Home Health Aide with more than 10 years of expertise in delivering high-quality care to elderly and disabled individuals. Proficient in meal preparation, medication administration, companionship, and assistance with daily living activities.

Overview

11
11
years of professional experience

Work History

Patient Service Representative

Cleveland Clinic
Fairview
06.2024 - 09.2024
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
  • Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
  • Coordinated scheduling of appointments across multiple departments to optimize patient care.
  • Greeted patients upon arrival and verified patient information.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.

Lockbox Scanner

National General Temporary Agency
Cleveland
09.2023 - 12.2023
  • Provided customer support by retrieving digital documents and answering queries related to scanned files.
  • Performed daily maintenance checks on scanner equipment to ensure proper functioning.
  • Utilized various scanning hardware, computer programs and applications to scan files and documents.
  • Scanned documents and images into computer systems accurately and efficiently.
  • Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.

Customer Care Representative

Kelly Temporary Services
Cleveland
09.2022 - 12.2022
  • Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
  • Educated customers on product features and benefits.
  • Suggested additional products or services that may benefit the customer's needs.
  • Educated customers on product features and technical details to highlight benefits.
  • Generated quotes, processed payments and documented customer communications.

Home Health Aide

Cambridge Home Health
Middleburgh Heights
01.2014 - 05.2015
  • Managed household errands and other essential duties.
  • Assisted with personal care activities, such as bathing, dressing and grooming.
  • Changed bed linens and maintained a clean living environment for the client's safety.
  • Assisted clients with bathing, dressing and incontinence care.
  • Delivered high level of assistance with cooking, meal preparation and shopping.

Education

Certificate - Home Health Aide

Max Hayes Vocational Training
Cleveland, OH
05-2007

Medical Biller/Secretary

Apollo College
Chula Vista, CA
10-1991

High School Diploma -

Jane Addams
Cleveland, OH
06-1985

Skills

  • Patient registration
  • Data entry
  • Appointment scheduling
  • Customer service
  • Insurance verification
  • Medical terminology
  • Patient care
  • Medication administration
  • Problem solving
  • Light housekeeping
  • Dressing assistance
  • Bathing assistance
  • Nutritional meal preparation
  • Document scanning
  • Attention to detail
  • Accuracy and precision
  • Document retrieval

Timeline

Patient Service Representative

Cleveland Clinic
06.2024 - 09.2024

Lockbox Scanner

National General Temporary Agency
09.2023 - 12.2023

Customer Care Representative

Kelly Temporary Services
09.2022 - 12.2022

Home Health Aide

Cambridge Home Health
01.2014 - 05.2015

Certificate - Home Health Aide

Max Hayes Vocational Training

Medical Biller/Secretary

Apollo College

High School Diploma -

Jane Addams

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Marquis Garrett