Shahriar Kibria
Cartersville,GA
Summary
Results-driven professional with expertise in conflict resolution and customer satisfaction. Proven track record in managing trade finance transactions, retail credit and enhancing team collaboration.
Overview
21
21
years of professional experience
6
6
years of post-secondary education
Work History
Cashier Manager
Heron LLC
Cartersville
04.2016 - Current
- Balanced daily cash flow while ensuring accuracy in register management.
- Processed payments efficiently, including checks, cash, credit cards, and automatic debits.
- Resolved customer complaints to enhance satisfaction and loyalty.
- Inventoried stock regularly and placed orders to meet anticipated demand.
Executive Officer-Retail Credit
Prime Bank Limited
JatrabarI & Moulvibazar Branch
01.2013 - 01.2016
- Informed customers about various loan products and credit options to enhance decision-making.
- Assessed borrower creditworthiness through thorough evaluation of loan applications.
- Managed collection of past due loans, ensuring adherence to policy limits on credit and collateral.
- Leveraged mortgage software to optimize loan data management processes.
Senior Officer-Trade Finance
Prime Bank Limited
Gulshan & Jatrabari Branch
06.2009 - 12.2012
- Executed timely trade finance transactions across various client accounts by engaging local and international banks.
- Approved letters of credit and documentary collections after thorough review for accuracy.
- Partnered with auditors and tax authorities during annual evaluations of trade finance processes.
- Ensured meticulous record-keeping for trade finance activities, encompassing customer contracts and invoices.
- Analyzed foreign exchange markets to recommend optimal currency hedging strategies to management.
Officer-Customer Service
Prime Bank Limited
Gulshan Branch
07.2008 - 05.2009
- Ensured compliance by processing account opening applications in accordance with company policies and Anti-Money Laundering standards.
- Facilitated account setup and activation through effective collaboration with internal teams.
- Informed clients about services, features, and online banking options to boost engagement.
Junior Officer-IT
Prime Bank Limited
Gulshan Branch
11.2005 - 06.2008
- Optimized daily banking operations by managing customer transactions effectively.
- Ensured accuracy of financial transactions and thorough documentation of client interactions.
- Conducted administrative duties such as data entry, filing, and preparing documents.
Intern
National Bank Limited
Dhaka
02.2005 - 05.2005
- Resolved hardware and software issues by providing technical support.
- Managed IT equipment and software licenses inventory efficiently.
- Managed databases to ensure accurate data entry and retrieval.
- Reviewed and validated data for consistency and accuracy.
Education
BBA - Management Information System
American International University-Bangladesh(AIUB)
Dhaka, Bangladesh 01.2000 - 02.2006
H.S.C.(12th Grade Graduation) - Science Department
Government Titumir College
Dhaka, Bangladesh08-1999
S.S.C.(10th Grade Graduation) - Science Department
Motijheel Model High School
Dhaka, Bangladesh07-1997
Skills
- Data entry and record keeping
- Loan assessment and trade finance
- Conflict resolution and problem-solving
- Team collaboration and independent work
- Data security and database maintenance
- Administrative support
Languages
Bengali
Native language
Hindi
Elementary (A2)
A2
Project Works
- Designed the the 1st blueprint of the detailed "Bank Account Opening & KYC Form" uniformly used by all the banks of Bangladesh.
- Worked on the feasibility project "Designing Computer Networks for National Bank Limited" on behalf of the National Bank Limited.
- Carried out a research on Improve Service Design-ATM Card for Dhaka Bank Limited another bank in Dhaka, Bangladesh, which later been accepted and implemented by the organization.
- Designed automation of "Lazz Pharma"-the largest pharmacy chain in Bangladesh which eventually made them realize the benefits of Automation and adopting.
- Carried out a feasibility study and market research on Setting up An Orchid Plantation Firm in Bangladesh.
- Assisted on a survey and research carried out on Empowering Rural Women in Bangladesh by UNDP.
Accomplishments
- Successfully ran a team of 8 as an In-Charge of a Customer Service Department for 3 years maintaining sa solid relationship with customer and regulatory authorities.
- Supervised a team of 21 business development executives with clean record.
- Always exceeded the business goals set by the employer with accuracy and efficiency.
Timeline
Cashier Manager
Heron LLC
04.2016 - Current
Executive Officer-Retail Credit
Prime Bank Limited
01.2013 - 01.2016
Senior Officer-Trade Finance
Prime Bank Limited
06.2009 - 12.2012
Officer-Customer Service
Prime Bank Limited
07.2008 - 05.2009
Junior Officer-IT
Prime Bank Limited
11.2005 - 06.2008
Intern
National Bank Limited
02.2005 - 05.2005
BBA - Management Information System
American International University-Bangladesh(AIUB)
01.2000 - 02.2006
H.S.C.(12th Grade Graduation) - Science Department
Government Titumir College
S.S.C.(10th Grade Graduation) - Science Department
Motijheel Model High School