Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Jessica Pappas

Jessica Pappas

Dandridge,TN

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Kitchen Manager

Dandridge Brewing Company
Dandridge, TN
09.2022 - 03.2024
  • Managed performance of kitchen employees through regular evaluations, coaching, discipline, and motivation.
  • Achieved food preparation goals consistently, including maintaining full compliance with consistency, quality, and freshness guidelines.
  • Directed teams in proper sanitation procedures for daily-use items and large equipment such as freezers and refrigerators.
  • Staffed well-trained, productive employees with sufficient schedule coverage to meet kitchen demands.
  • Helped front-of-house team members promptly resolve customer complaints.

Kids Zone Attendant

Tennessee Smokies Baseball
Kodak, TN
03.2022 - 09.2022
  • Minimized spread of infections and disease using proper cleaning and sanitation protocols.
  • Used gentle disciplinary techniques to stop inappropriate behavior.
  • Protected Children with good safety and security policies.

Cashier

F.Y.E.
Morristown, TN
11.2021 - 01.2022
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Answered customer inquiries regarding store policies and procedures.
  • Assisted customers over the phone regarding store operations, product information and order placement.

Adoption Counselor

C.A.R.E. Animal Shelter
Dandridge, TN
03.2021 - 10.2021
  • Updated records with information on weight, behaviors, and food intake.
  • Maintained regular exercise schedules for animal health and well-being.
  • Managed basic animal needs, including regular feeding and watering.
  • Handled wide-ranging upkeep work for animal care facility, including space disinfection, laundry and supply restocking.

Cashier

Food City
Dandridge, TN
10.2019 - 05.2020
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.

Education

Some College (No Degree) - Business

Walters State Community College
Morristown, TN

Skills

  • Kitchen Management
  • Customer Service
  • Attention to detail
  • Goal Setting
  • Negotiation
  • Quick Learner
  • Active Listening
  • Motivated
  • Complex Problem-Solving

Affiliations

  • Passion for culinary
  • Love of rescuing animals
  • Avid gamer

References

References available upon request.

Timeline

Kitchen Manager

Dandridge Brewing Company
09.2022 - 03.2024

Kids Zone Attendant

Tennessee Smokies Baseball
03.2022 - 09.2022

Cashier

F.Y.E.
11.2021 - 01.2022

Adoption Counselor

C.A.R.E. Animal Shelter
03.2021 - 10.2021

Cashier

Food City
10.2019 - 05.2020

Some College (No Degree) - Business

Walters State Community College

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Jessica Pappas