JESSICA PARKS
Woodward,OK
Summary
Personable and motivated with passion for financial services, bringing strong analytical and problem-solving skills. Possesses knowledge of financial products and services. Dedicated to delivering exceptional service and driving financial success. Can immediately make a positive impact at any financial institution.
Overview
2025
2025
years of professional experience
Work History
Financial Services Representative
The Focus Federal Credit Union
02.2024 - 12.2024
- Process applications for consumer loans, including; unsecured loans, collateralized loans and Credit Cards, in addition to preparing loan documents, booking, funding and file maintenance to completion
- File lien paperwork for collateralized loans
- Build rapport with members to successfully cross sell back end loan products
- Process stop payments and disputes for drafts, ACH items and Credit Cards
- Process IRA transaction requests through our third party administrator
- Communicate with current and future members to open new accounts and process account changes for personal, POA's, Trusts, Estates, Court Ordered Trusts and Guardianship accounts
- Cash handling
- Accurately process member cash, checks, transfers and statement transactions
Contact Center Assistant Manager
WEOKIE Federal Credit Union
01.2022 - 02.2024
- Process address changes for all Credit Union requests
- Process Domestic/International travel requests for Visa cards
- Process Visa card limit increases
- Approve/process fee refund requests
- Approve/process premium overdraft requests
- Process loan payment reversals
- Process Visa card fraud cases
- Approve wires
- Process Skip A Pay requests for consumer loans
- Provide answers and assistance for member questions/concerns, utilizing resources within the Credit Union
- Accurately process member transactions from Collections
- Manage escalated calls for staff
- Complete daily reports for Contact Center
- Assist Contact Center Manager and AVP of Contact Center with additional duties as needed
Contact Center Member Services Specialist
WEOKIE Federal Credit Union
2021 - 2022
- New employee training for all new hires in Contact Center
- Additional follow up training as needed for team members
- Provide guidance and assistance to team members
- Process address changes for all Credit Union requests
- Process Visa card fraud cases
- Process Skip A Pay requests for consumer loans
- Process stop payments and disputes for drafts, ACH items and Visa cards
- Accurately process member transactions
- Assist Contact Center Manager and Assistant Manager with additional duties as needed
Member Services Representative
WEOKIE Federal Credit Union
2020 - 2021
- Process applications for consumer loans, including; unsecured loans, collateralized loans and Visa Credit Cards
- Build rapport with members to successfully cross sell back end loan products
- Process stop payments and disputes for drafts, ACH items and Visa cards
- Answer phones in a timely manner
- Provide answers and assistance for member questions/concerns, utilizing resources within the Credit Union
- Accurately process member transactions
- Assist with new employee training
- Serve as mentor/trainer and provide guidance and assistance to team members
- Perform other duties as assigned
Counselor
WEOKIE Federal Credit Union
2015 - 2020
- Process applications for consumer loans, including; unsecured loans, collateralized loans and Visa Credit Cards, in addition to preparing loan documents, booking, funding and file maintenance to completion
- Build rapport with members to successfully cross sell back end loan products
- Process IRA transaction requests through our third party administrator
- Communicate with current and future members to open new accounts and process account changes for personal, commercial, POA's, Trusts, Estates, Court Ordered Trusts and Guardianship accounts
- Assist branch manager and head teller in auditing and balancing the vault and loading cash dispensers
- Complete letter of guarantee requests for third party insurance companies
- Process stop payments and disputes for drafts, ACH items and Visa cards
Teller
WEOKIE Federal Credit Union
2014 - 2015
- Provide member service by greeting and guiding members in a friendly and professional manner
- Prepare daily branch reports
- Cash Handling
- Accurately process member cash, checks, transfers and statement transactions
Education
Certified CU Financial Counselor (CCUFC) Recertification -
01.2021
Certified CU Financial Counselor (CCUFC) -
01.2017
Dale Carnegie Training Course -
01.2016
High School Diploma -
Yukon High School
05.2012
Skills
Organized
Time Management
Problem Solver
New Employee Training
Exceptional Member Service
Self Motivated
Conflict Resolution
Leadership and Team Development
Timeline
Financial Services Representative
The Focus Federal Credit Union
02.2024 - 12.2024
Contact Center Assistant Manager
WEOKIE Federal Credit Union
01.2022 - 02.2024
Certified CU Financial Counselor (CCUFC) -
Dale Carnegie Training Course -
High School Diploma -
Yukon High School
Contact Center Member Services Specialist
WEOKIE Federal Credit Union
2021 - 2022
Member Services Representative
WEOKIE Federal Credit Union
2020 - 2021
Counselor
WEOKIE Federal Credit Union
2015 - 2020
Teller
WEOKIE Federal Credit Union
2014 - 2015
Certified CU Financial Counselor (CCUFC) Recertification -
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