Jessica Passos
Clearwater,United States
Summary
Customer Service Representative with over three years of experience in telephone customer service, excelling in sales, technical support, and customer care. Skilled in conflict resolution and maintaining a positive attitude. Proficient in primary customer service functions and adept at quickly learning new technologies. Eager to leverage my proven skills and dedication to contribute effectively in a managerial role within your organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Everise
10.2023 - 08.2024
- Created a customer service dashboard that provided real-time customer service metrics
- Developed customer service scripts that improved customer service representatives' ability to handle customer inquiries
- Collaborated with other departments to ensure customer satisfaction
- Handled inbound and outbound escalations calls as an account supervisor to reassure first call resolutions
Retail Associate
Atomic Smoke Shop
03.2023 - 06.2023
- I assisted customers by checking prices
- Scanning items, applying discounts, and printing receipts at the checkout
- I ensured that the sales floor was clean, and merchandise was organized
- In collaboration with loss prevention, I monitored shopper behavior to prevent theft
Phone Girl
L'oven Pizza
06.2021 - 02.2022
- During high-pressure situations, I consistently exhibited a composed demeanor while proficiently de-escalating irate callers and effectively resolving any issues
- Additionally, I taught new team members about voice and accent techniques to ensure they maintained impeccable customer service standards
Retail Associate
I Love Leggings
11.2020 - 01.2021
- As a customer service representative, I provided many services to enhance my clients' shopping experience
- These included checking prices, scanning items, applying discounts, and printing purchase receipts
- I also took it upon myself to greet customers, assist them in finding merchandise, and offer helpful suggestions
- By providing friendly service and knowledgeable assistance, I cultivated customer loyalty and maintained a steady stream of sales
Education
No Degree - Cosmetology
American Institute of Beauty
3665 East Bay Drive Suite 164 Largo, FL 3377111-2025
No Degree -
Pinellas Technical College
Saint Petersburg, FL12.2021
High School Diploma -
Boca Ciega High School
Gulfport, FL05.2020
Skills
- Critical thinking and problem solving
- Ability to Multitask
- Leadership Skills
- Fast Learner
- Customer Service
- Ability to Work in a Team
- Communication Skills
- Effective Time Management
Certification
First Aid/CPR Certified, Clearwater, FL
Hobbies and Interests
- Kickboxing
- Singing
- Dancing
- Makeup
Timeline
Customer Service Representative
Everise
10.2023 - 08.2024
Retail Associate
Atomic Smoke Shop
03.2023 - 06.2023
Phone Girl
L'oven Pizza
06.2021 - 02.2022
Retail Associate
I Love Leggings
11.2020 - 01.2021
High School Diploma -
Boca Ciega High School
No Degree - Cosmetology
American Institute of Beauty
No Degree -
Pinellas Technical College
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