Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jessica Passos Cardoso Barros

Summary

Hardworking employee enthusiastic about learning customers support field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level bilingual customers support position. Ready to help team achieve company goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

8
8
years of professional experience

Work History

Driver

Dominos Pizza Inc.
01.2023 - 02.2023
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.

Cleaning Professional

Diva's
09.2021 - 12.2021
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.

Office Assistant

EETAD Theological School
01.2020 - 03.2021
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Input data into spreadsheets and databases.

Cake Baker

Dora Cakes
01.2015 - 11.2019
  • Produced consistently high-quality baked goods for customers.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Complied with health and safety codes to protect staff and customers.

Education

Technic -

Gastronomic School
Brazil
11.2016

High School Diploma -

Gabriel Ortiz
Brazil
12.2013

Skills

  • Money Transfer Systems
  • Valid Driver's License
  • Verbal and Written Communication
  • Microsoft Word
  • Intuit QuickBooks
  • Credit Card Payment Processing
  • Customer Care
  • Information Updates
  • Guest Satisfaction
  • Shipment Processing
  • Office Supplies and Inventory

Languages

Portuguese
Native or Bilingual

Timeline

Driver

Dominos Pizza Inc.
01.2023 - 02.2023

Cleaning Professional

Diva's
09.2021 - 12.2021

Office Assistant

EETAD Theological School
01.2020 - 03.2021

Cake Baker

Dora Cakes
01.2015 - 11.2019

Technic -

Gastronomic School

High School Diploma -

Gabriel Ortiz
Jessica Passos Cardoso Barros