Jessica Patrick
Ocklawaha,USA
Summary
Results-driven business operations consultant with a strong track record in improving operational processes and customer service excellence. Proven ability to manage high-volume data entry, maintain accurate documentation, and support business growth initiatives through effective communication and strategic administrative support.
Overview
25
25
years of professional experience
Work History
Business Operations Consultant
Direct Sales Dynamics
01.2001 - Current
- Managed daily business operations, administrative functions, and client communications to ensure smooth operational flow.
- Coordinated scheduling, client follow-up, project tracking, and administrative support to enhance project delivery and client satisfaction.
- Support operational improvements, customer retention, and business growth initiatives.
- Developed and maintained positive relationships with customers, vendors, and business partners to foster collaboration and support business objectives.
- Prioritize multiple projects and deadlines while working independently in a remote environment.
- Adapt quickly to new software systems, procedures, and technology platforms.
- Prepare reports, maintain databases, and organize electronic records.
- Process high-volume data entry while ensuring exceptional accuracy and attention to detail.
- Handle confidential customer and business information with discretion and professionalism.
Business Development Manager
ReedTMS
01.2012 - 01.2016
- Developed and strengthened customer relationships through proactive communication and tailored support.
- Facilitated communication between departments and external stakeholders to ensure alignment and collaboration.
- Created reports and contributed to administrative projects to support decision-making and operational efficiency.
- Supported operations and sales teams with administrative coordination and documentation.
- Managed email correspondence and customer records.
- Updated information across internal systems while ensuring data accuracy.
- Maintained organized electronic records and business documentation.
- Performed high-volume data entry and database maintenance.
Office Manager
Exodus Women's Center
01.2008 - 01.2012
- Oversaw daily office operations and administrative functions to ensure smooth workflow.
- Coordinated employee scheduling and payroll administration to optimize staffing and payroll accuracy.
- Managed personnel documentation, employee reviews, and disciplinary records.
- Maintained confidential employee and patient records.
- Processed medical billing documentation and followed up on denied claims.
- Managed inventory of medical and office supplies to maintain operational readiness.
- Ensured compliance with documentation standards and recordkeeping requirements.
- Supported staff and patients through professional communication and administrative assistance.
- Maintained organized physical and electronic filing systems.
Education
Certificate - Fundamentals of Human Resources
Alison Online
Ocklawaha, FL01-2025
Certificate - Business English for Human Resources
Alison Online
Ocklawaha, FL01-2025
High School Diploma -
Plant City High School
01-1998
Skills
- Financial Analysis
- Budget Management
- Financial Reporting
- Data Analysis
- Business Analytics
- Project Coordination
- Process Improvement
- Workflow Optimization
- Vendor Management
- Compliance Documentation
- HR Administrative Support
- Employee Records Management
- Personnel Documentation
- Administrative Operations
- Confidential Information Handling
- Electronic File Maintenance
- Data entry accuracy
- Database Management
- Information Governance
- Microsoft Office Suite
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint
- Google Workspace
- Google Drive
- Google Docs
- Google Sheets
- Email management
- Virtual Collaboration Platforms
- Remote Work Collaboration
- Performance Metrics
- Attention to detail
- Records Accuracy
- Organization & Prioritization
- Time Management
- Professional communication
- Written communication
- Team collaboration
- Stakeholder Engagement
- Problem Solving
- Process-Oriented Mindset
- Fast Learner of New Technology
- Customer support
- Stakeholder Engagement
References
Available Upon Request
Timeline
Business Development Manager
ReedTMS
01.2012 - 01.2016
Office Manager
Exodus Women's Center
01.2008 - 01.2012
Business Operations Consultant
Direct Sales Dynamics
01.2001 - Current
Certificate - Fundamentals of Human Resources
Alison Online
Certificate - Business English for Human Resources
Alison Online
High School Diploma -
Plant City High School