Jessica Patterson
Lithonia,GA
Summary
OBJECTIVE(S) To work for an expanding company that provides exceptional products and services, creates an environment that provides for upward mobility for its employees, and will allow me to strengthen and utilize my abilities within the realm of customer service and administrative duties education. Disciplined and hardworking professional with a solid background in legal support. Well-versed in fair debt collection practices and bankruptcy proceedings.
Overview
12
12
years of professional experience
Work History
Paralegal
Shapiro Pendergast & Hasty, LLP
Atlanta, GA
02.2017 - Current
- Shapiro, Pendergast, and Hasty LLP
- Maintaining electronic and paper legal files via basic filing system and electronic systems
- Drafting legal docs for attorney and client review in a timely manner and electronically filing with the U.S.
- Bankruptcy Court of Georgia upon approval •Mailing legal documents and Correspondence to opposing counsel and other bankruptcy case parties.
- Adhered to fair debt collection practices.
- Met all filing deadlines by accurately maintaining hearing calendar for entire office.
Sales Associate
Ross Dress For Less
Dunwoody, GA
08.2019 - 07.2020
- Ross Dress for Less
- Provide outstanding customer service before and after sale
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Security Officer
Allied Universal
Atlanta, GA
10.2013 - 02.2017
- Walking the facility to ensure entrances and exits are secure
- Sustaining basic knowledge of each facility to provide assistance to guests as needed
- Calmly and safely interact with potential trespassers and report offenders to local authorities.
- Monitored central alarm systems for fire, intrusion and duress alarms and responded to 5 emergencies weekly.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
Administrative Assistant
D & E Power Group
Forest Park, GA
01.2012 - 10.2013
- Atlanta, GA, D & E Power Group
- Process and file electronic and paper documents for various organizations
- Reorganize central filing system as needed to increase efficiency and organization
- Answer and make calls on multi-line phone system and direct calls to appropriate parties skills and abilities •Able to create a comfortable and friendly Professional experience for clients, customers, and coworkers
- Takes initiative to complete assignments efficiently with minimal guidance and supervision •Strong ability to work under pressure and respond to the changing needs of clients and customers
- Works in a well-organized and competent manner
- Able to change course at a moment’s notice and still produce quality work.
Education
Paralegal Studies Degree - Paralegal Studies
Georgia Piedmont Technical College
Clarkston, GA05.2020
Bachelor of Arts - Political Science
Clayton State University
Morrow, GASkills
- Legal
- Customer satisfaction
- Customer service
- Well-organized
- Multi-tasking strength
- Document preparation
- Document filing
- Administrative support
- Phone system
- Quality
- Drafting
- Problem-solving skills
- Proof of claims understanding
- File management
- Faxing Paperwork
- Legal administrative support
Timeline
Sales Associate
Ross Dress For Less
08.2019 - 07.2020
Paralegal
Shapiro Pendergast & Hasty, LLP
02.2017 - Current
Security Officer
Allied Universal
10.2013 - 02.2017
Administrative Assistant
D & E Power Group
01.2012 - 10.2013
Paralegal Studies Degree - Paralegal Studies
Georgia Piedmont Technical College
Bachelor of Arts - Political Science
Clayton State University
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