Jessica Payne
Glen Burnie,MD
Summary
Professional Back Office Supervisor with excellent interpersonal skills and extensive customer service and training experience. Team-oriented leader proficient in time-management and improving efficiency.
Overview
15
15
years of professional experience
Work History
Back Office Supervisor
Maryland Primary Care Physicians
09.2019 - Current
- Improved overall workflow efficiency by implementing new back office processes and procedures.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Supervise and train medical assistants with daily task and patient care
- Assisted upper management in the development of policies and procedures related to back office functions.
Registered Medical Assistant
Maryland Primary Care Physicians
03.2010 - Current
- Taught patients about medications, procedures, and care plan instructions.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Medical Receptionist
Maryland Primary Care Physicians
04.2009 - 03.2010
- Helped patients complete necessary medical forms and documentation.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Answered phone calls and messages , scheduling appointments, and handling patient inquiries.
Education
Certificate - Medical Assisting
American Career Institute
Wheaton,MDHigh School Diploma -
George Washington High School
Danville, VA06.2000
Skills
Epic Super User
Trained In Envi
Great Customer Service Skills
Team Leadership
Microsoft Office
Strong Leadership Skills
Inventory Management
Staff Scheduling
Over ten years of training and teaching new medical assistants on the job
Timeline
Back Office Supervisor
Maryland Primary Care Physicians
09.2019 - Current
Registered Medical Assistant
Maryland Primary Care Physicians
03.2010 - Current
Medical Receptionist
Maryland Primary Care Physicians
04.2009 - 03.2010
Certificate - Medical Assisting
American Career Institute
High School Diploma -
George Washington High School