Jessica Pena
Peachtree Corners,GA
Summary
Property Management & Customer Service Professional with 7+ years' experience in leasing, portfolio oversight, and tenant relations. Skilled in Yardi, Salesforce, and Zendesk to streamline operations, maintain compliance, and optimize resident satisfaction. Recognized for accuracy, problem-solving, and delivering exceptional client service.
Overview
5
5
years of professional experience
Work History
ASSISTANT PORTFOLIO MANAGER
INVITATION HOMES
12.2023 - 12.2025
- Managed a portfolio of 150+ single-family homes, maintaining 95% + occupancy by proactively resolving tenant issues and coordinating timely maintenance.
- Streamlined lease file audits, improving document compliance by 30% using internal database systems.
- Handled all cash transactions and receivables, ensuring 100% accuracy in daily deposits and reporting.
APPLICATIONS PROCESSOR
EXCALIBUR HOMES
01.2023 - 12.2023
- Processed over 100+ rental applications monthly for Florida market, maintaining 48-hour turnaround time on approvals.
- Reduced applicant disputes by 25% by improving communication templates and clarifying documentation steps.
- Ensured 100% compliance with Fair Housing and company policies by accurately verifying applicant documentation and background checks.
BANK TELLER
WELLS FARGO
06.2021 - 12.2022
- Handled up to $50K+ in daily transactions with 100% accuracy and zero audit discrepancies.
- Recognized for maintaining high customer satisfaction ratings and cross-referring over 30 clients to financial specialists.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Education
Associate of Arts - Mass Communication
Perimeter College At Georgia State University
Atlanta, GA05-2011
Skills
- Yardi
- Zendesk CRM
- Salesforce CRM
- Customer Onboarding
- Relationship Building
- Fraud Identification and Prevention
- Quantitative analysis
Languages
English
Spanish
Prior Experience Highlight
Leasing Consultant – Julian LeCraw | Atlanta, Ga
Generated over $1M in revenue in one year by closing leases, performing resident screening, and maintaining accurate lease files in compliance with housing regulations.
Timeline
ASSISTANT PORTFOLIO MANAGER
INVITATION HOMES
12.2023 - 12.2025
APPLICATIONS PROCESSOR
EXCALIBUR HOMES
01.2023 - 12.2023
BANK TELLER
WELLS FARGO
06.2021 - 12.2022
Associate of Arts - Mass Communication
Perimeter College At Georgia State University