Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Jessica Pensom

Sterling Heights,MI
Jessica Pensom

Summary

Dynamic leader with a proven track record at Detroit Golf Club, excelling in operations oversight and team leadership. Known for fostering continuous improvement and mentoring teams, achieving notable efficiency in event management and member satisfaction.

Transitioning from fast-paced event planning environment, bringing strong project management and coordination skills. Developed expertise in vendor negotiations and budget management, ensuring successful and cost-effective events. Seeking to leverage these transferrable skills in new and dynamic field.

Overview

7
years of professional experience
1
Certification

Work History

Detroit Golf Club

Club Events Manager/Golf Outing Coordinator
02.2024 - Current

Job overview

  • Managed budgets effectively, optimizing allocation of resources to maximize event impact.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Streamlined event operations for improved efficiency and cost-effectiveness through comprehensive logistical management.
  • Ensured smooth event transition with thorough pre-event walkthroughs and detailed day-of coordination efforts.
  • Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
  • Enhanced attendee experience by meticulously planning and executing engaging event agendas.
  • Established strong relationships with vendors, securing optimal pricing and service quality for events.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Key Contributor to the Rocket Mortgage Classic- played a critical role in coordinating event logistics, including managing on-site operations and supporting hospitality services for VIPs, sponsors, players, and caddies.
  • Collaborated with cross-functional teams to ensure seamless execution of tournament activities, enhancing sponsor satisfaction

Detroit Golf Club

Food & Beverage Manager/Golf Outing Coordinator
04.2022 - 01.2024

Job overview


  • Analyzed service reports to identify areas of improvement.
  • Oversaw outside food & beverage team, creating and implementing standard operating procedures,
  • Worked closely with the executive chef, creating menus, training outside staff, ordering product, and coordinating with Sous Chef for fresh items.
  • Spearheaded the reopening of the Champions Grille, collaborating with the lead server to develop comprehensive opening, running and closing procedures, ensuring smooth & efficient operations.
  • Partnered closely with the executive chef to design and implement a new expo area in the Champions Grille, enhancing kitchen-to-table efficiency and overall guest experience.
  • Managed inventory effectively, reducing waste and optimizing stock levels.
  • Golf Outing Coordinator, managed all aspects of planning and execution for member and non-member golf events, including contracts, scheduling, pre-event walkthroughs, menu selections and day-of operations.
  • Collaborated with clients, golf professionals, and the food & beverage team to ensure seamless event experiences tailored to individual needs.
  • Oversaw event logistics, including tournament formats, tee times, and on-course setup, resulting in increased client satisfaction and repeat bookings

Detroit Golf Club

Lead Snack Bar Attendant
08.2020 - 04.2022

Job overview

  • Monitored inventory and notified management of deficiencies or shortages.
  • Balanced multiple responsibilities simultaneously while maintaining excellent attention-to-detail in all aspects of the Snack Bar Attendant role.
  • Provided support during special events, ensuring seamless execution of catering services as needed.
  • Collaborated with team members to ensure smooth operation of the snack bar during peak times.
  • Trained new employees on proper food handling techniques and customer service best practices, contributing to improved team performance.
  • Maintained all scheduling, ordering and inventory for the 4 outside service areas.

Fishbones West

FOH Manager/Event Coordinator
11.2017 - 07.2020

Job overview


  • Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
  • Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
  • Promoted upselling strategies among servers, leading to higher average check values per transaction.
  • Increased repeat business by creating personalized interactions with guests and recognizing loyal customers' preferences.
  • Managed all aspects of event bookings, from initial client consultations to seamless on-site execution, including corporate events and private parties.
  • Collaborated with kitchen staff to customize menus and ensure smooth coordination between front and back-of-house teams.


Education

Eastern Michigan University
Ypsilanti, MI

from Business Management

University Overview

Anchor Bay High School
New Baltimore, MI

High School Diploma

University Overview

Skills

  • Travel arrangements
  • Post-event analysis
  • Registration management
  • Event marketing
  • Operations oversight
  • Team leadership and supervision
  • Fundraising events
  • Expense control
  • Continuous improvement
  • Team mentorship

Certification

  • CPR/AED Certification
  • ServSafe Food Handler's Certification
  • ServSafe Alcohol Trainer Caertification

Timeline

Club Events Manager/Golf Outing Coordinator
Detroit Golf Club
02.2024 - Current
Food & Beverage Manager/Golf Outing Coordinator
Detroit Golf Club
04.2022 - 01.2024
Lead Snack Bar Attendant
Detroit Golf Club
08.2020 - 04.2022
FOH Manager/Event Coordinator
Fishbones West
11.2017 - 07.2020
Eastern Michigan University
from Business Management
Anchor Bay High School
High School Diploma

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Jessica Pensom