Jessica Perea
Palm Desert,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments and collecting messages to facilitate team communication. Positive and upbeat with strong relationship building abilities.
Overview
7
7
years of professional experience
Work History
Professional Pet Stylist
PetSmart
12.2022 - Current
- Delivered breed-standard pet grooming using clippers, shears, brushes, and drying equipment.
- Consulted with pet parents to confirm styling preferences, coat conditions, and service expectations.
- Streamlined appointment scheduling for increased efficiency and improved client experience.
- Managed difficult or anxious animals with patience, compassion, and appropriate handling techniques to ensure their comfort during the grooming process.
Server
Chef Tanya’s Kitchen
09.2022 - 12.2022
- Delivered attentive table service while accurately taking food and beverage orders
- Explained menu items, daily specials, and ingredient details to support guest selections
- Coordinated with kitchen staff to ensure timely order delivery and service flow
- Processed payments, handled cash transactions, and balanced guest checks accurately
Key Holder
Beach House Frozen Yogurt
01.2020 - 09.2022
- Opened and closed store, securing cash drawers and maintaining daily operations.
- Processed transactions accurately using POS system and handled cash responsibilities.
- Delivered customer service, answered menu questions, and resolved guest concerns.
- Monitored self-serve toppings and product levels, restocking as needed.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
Education
Esthetics - Esthetics
Elite Cosmetology
Palm Desert, CA10.2026
High School Diploma -
Shadow Hills High School
Indio, CA06.2019
Skills
- Appointment scheduling
- Customer service
- Transaction management
- Computerized and traditional data entry
- Proficient in Microsoft Office 365
- Professionalism and ethics
Timeline
Professional Pet Stylist
PetSmart
12.2022 - Current
Server
Chef Tanya’s Kitchen
09.2022 - 12.2022
Key Holder
Beach House Frozen Yogurt
01.2020 - 09.2022
High School Diploma -
Shadow Hills High School
Esthetics - Esthetics
Elite Cosmetology