Jessica Perez
Hammond,IN
Summary
Motivated and enthusiastic about helping team members meet and exceed company targets with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
People-oriented and effective in successfully executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values.
Overview
11
11
years of professional experience
Work History
Shift Lead Manager
Ninja Kidz
12.2024 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Led by example, demonstrating strong work ethic and commitment to excellence.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Cultivated professional working relationships with peers and supervisors.
Store Manager
Dollar General
10.2024 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Approved regular payroll submissions for employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Smoke and Vape Shop
10.2022 - 09.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Shift Leader
Walgreens
09.2019 - 10.2022
- Trained team on procedures and sales tactics to reach daily sales goals and promote superior guest experiences.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Inspected incoming supplies to conform with materials specifications and quality standards.
- Organized daily workflow and scheduled staff vacations for adequate coverage.
- Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
- Delegated tasks to employees and monitored activities and task completion.
security
Horseshoe Casino
04.2017 - 09.2019
- Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
- Searched individuals and baggage for devices, weapons and other prohibited items.
- Inspected parking lot to verify parking permits and ticketed or towed all unauthorized vehicles.
- Oversaw premises to identify security risks to promote employee and visitor safety.
- Maintained stamina during long periods of sitting, walking, standing or driving while remaining focused and vigilant.
- Provided friendly and professional assistance to employees, visitors and customers.
Customer Service Manager
Walmart
06.2014 - 04.2017
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supervised and coached sales managers and sales representatives while developing training strategies to boost profitability.
- Developed open and professional relationships with team members, enabling better, more effective customer service.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Education
GED -
Christian Correspondence School
06.2012
Skills
- Team Supervision
- Experience in leadership
- Communication
- Customer service
- Friendly, positive attitude
- People skills
- Organization
Contact
Hammond, IN 46320
Experience
["Managers, All Other"],[],["Business Operations Specialists, All Other"]
Education and Training
other,Townsend, GA
Timeline
Shift Lead Manager
Ninja Kidz
12.2024 - Current
Store Manager
Dollar General
10.2024 - Current
Store Manager
Smoke and Vape Shop
10.2022 - 09.2024
Shift Leader
Walgreens
09.2019 - 10.2022
security
Horseshoe Casino
04.2017 - 09.2019
Customer Service Manager
Walmart
06.2014 - 04.2017
GED -
Christian Correspondence School
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