Jessica Perez
Port Orange
Summary
Dedicated Registered Nurse committed to whole-person care aligned with AdventHealth's mission. Experienced in patient coordination, insurance verification, and healthcare administration. Bilingual in English and Spanish, enhancing communication with diverse populations. Contributes effectively to collaborative care teams, prioritizing patient safety and quality outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Insurance Verification Specialist
CareCentrix
10.2021 - Current
- Collaborated with healthcare teams to enhance patient care coordination timeliness.
- Assisted team members in training on verification protocols and best practices.
- Communicated with insurance carriers, patients, and employers to verify insurance benefits.
- Entered data into EMR database to document payer authorization requirements and coverage limitations.
- Identified potential payer sources and obtained necessary authorizations from entities.
Medical Receptionist
CenterWell Senior Primary Care
Oviedo
02.2020 - 09.2021
- Verified patient information and maintained accurate medical records using electronic systems.
- Assisted healthcare providers by preparing documentation for patient visits.
- Checked patients in and out for appointments, collecting co-payments efficiently.
- Called patients to confirm scheduled appointments and gather additional details.
- Collaborated with team members to enhance office procedures and improve patient experience.
Customer Service Specialist
Jeunesse Global
Lake Mary
07.2018 - 05.2019
- Facilitated customer communication via phone, email, and live chat to enhance responsiveness.
- Resolved customer complaints with empathy, delivering effective solutions promptly.
- Provided exceptional service to new and returning customers by addressing concerns thoroughly.
- Collaborated with cross-departmental teams to expedite resolution of customer issues.
Customer Service Representative
Home Team Pest Defense
Winter Garden
07.2016 - 07.2018
- Maintained accurate records of customer interactions and service requests.
- Promoted high customer satisfaction by resolving issues with knowledgeable, friendly service.
- Developed positive relationships with customers through engaging interactions.
- Participated in team meetings to discuss service enhancements and gather customer feedback.
- Executed administrative tasks, including filing paperwork, updating databases, and generating reports.
Education
Bachelor of Science in Nursing -
National University College
Arecibo, PR07-2015
Skills
- Insurance verification
- Claims processing
- Healthcare compliance
- Time management
- Adaptability
- Communication and teamwork
Certification
• Basic Life Support (BLS) Provider Certification, 03/26, 03/28
• Registered Nurse (RN), Florida - Active 03/26, 04/27
• Registered Nurse (RN), Florida - Active 03/26, 04/27
Languages
- Spanish, Fluent
- English, Fluent
Timeline
Insurance Verification Specialist
CareCentrix
10.2021 - Current
Medical Receptionist
CenterWell Senior Primary Care
02.2020 - 09.2021
Customer Service Specialist
Jeunesse Global
07.2018 - 05.2019
Customer Service Representative
Home Team Pest Defense
07.2016 - 07.2018
Bachelor of Science in Nursing -
National University College