Jessica Perry
Brunswick
Summary
Personable and energetic committed to delivering excellence in all facets of customer service and administrative support. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
6
6
years of professional experience
Work History
Linen
Taste Of Excellence
Medina
03.2025 - Current
Business Assistant
Family Dental Care of Medina
Medina
03.2024 - 03.2025
- Managed schedules and organized meetings for team members and executives.
- Processed and maintained documentation using company-specific software systems.
- Managed patient scheduling and confirmed appointments for a busy dental practice.
- Assisted in processing insurance claims and verifying patient eligibility.
- Utilized dental software to manage electronic health records efficiently.
Patient Service Specialist(REMOTE)
Cleveland Clinic
Brunswick
08.2023 - 02.2024
Dental Receptionist
Hendricks Family Dentistry
11.2022 - 08.2023
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Received and routed laboratory results to correct clinical staff members.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Processed dental insurance claims and payments.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Prepared and processed patient referrals and transfer requests.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Driver
Swan Dental Lab
05.2021 - 08.2022
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Planned and adjusted optimal routes based on traffic and weather conditions.
- Upheld high standards of professionalism and discretion when working with high-value clients.
Medical Assistant/Receptionist
CDC
Brunswick
09.2019 - 05.2021
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Completed patient referrals to other medical specialists.
- Enhanced office productivity by handling high volume of callers per day.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
Education
Cleveland Institiute of Dental And Medical Asst
Skills
- Customer rapport
- Problem-Solving
- Self-Motivated
- Planning and Coordination
- Training and Development
- Multi-Line Phone Systems
- Multitasking and Prioritization
- Records Management
- Financial Plan Options
- Pharmacy Correspondence
- Practitioner Support
- Prescription Refills
Skills
- Patient Eligibility Requirements
- Computer Proficiency
- CPR Certified
- Answer Telephones
Timeline
Linen
Taste Of Excellence
03.2025 - Current
Business Assistant
Family Dental Care of Medina
03.2024 - 03.2025
Patient Service Specialist(REMOTE)
Cleveland Clinic
08.2023 - 02.2024
Dental Receptionist
Hendricks Family Dentistry
11.2022 - 08.2023
Driver
Swan Dental Lab
05.2021 - 08.2022
Medical Assistant/Receptionist
CDC
09.2019 - 05.2021
Cleveland Institiute of Dental And Medical Asst