Jessica Peterson

Somerset,PA

Summary

Agile and adaptable staff leader with over 15 years of customer relationship experience. Organized and dependable with a motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with pragmatic communication style focused on maximizing engagement and satisfaction.

Overview

years of professional experience

Work History

Interior Designer

Doud Of Greensburg

01.2022 - 03.2023

Greeting potential customers and assessing purchasing needs by actively listening and providing recommendations based on customers requirements
Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
Presented design proposals to clients to establish clear project expectations and goals.
Developed space planning concepts, color palette selections, and textile presentations.

Sales Support Lead

Talbots

08.2015 - 01.2022

Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Demonstrated exemplary customer service by engaging clients on sales floor.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Managed and motivated employees to be productive and engaged in work.
Maintained professional, organized, and safe environment for employees and patrons.
Supervised day-to-day operations to meet performance, quality and service expectations.
Completed regular inventory counts to verify stock levels and address discrepancies and damages.
Led improvement initiatives to advance operational efficiencies and increase revenue.
Trained new associates in successful sales and performance strategies.
Set up displays of merchandise to market new products to customers.
Maintained neat and organized backroom to easily access merchandise and drive sales.
Conducted research to address shipping errors and packaging mistakes.

Airport Security Agent

Arnold Palmer Regional Airport

03.2020 - 05.2021

Conducted regular patrols of key areas to spot and control security concerns.
Monitored security checkpoints for compliance with applicable security protocols.
Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Responded effectively to security incidents and provided guidance regarding security procedures.

Education

No Degree - Business

Pennsylvania Highlands Community College, 6024 Glades Pike Ste 210, Somerset, PA 15501

06.2028

Skills

Project Management
Customer Needs Assessments
Strong Analytical Abilities
Client Relationships
Client Presentations

Sales Expertise
Persuasive Selling
Special Orders
Product Knowledge
Strong Communication and Interpersonal Skills

Timeline

Interior Designer - Doud Of Greensburg

01.2022 - 03.2023

Airport Security Agent - Arnold Palmer Regional Airport

03.2020 - 05.2021

Sales Support Lead - Talbots