Jessica Peterson
Aurora,CO
Summary
A dynamic professional with a proven track record in client relationship building and critical thinking, demonstrated at PTs Centerfold and other roles. Skilled in maintaining confidentiality and adapting to diverse team environments, I've significantly enhanced customer retention and satisfaction. My commitment to continuing education and flexibility has consistently driven positive outcomes in fast-paced settings.
Overview
18
18
years of professional experience
Work History
Bartending
PTs Centerfold
06.2024 - 01.2025
- Fulfilled light kitchen and bartending duties to support other staff members.
- Assisted with bartending duties during high-volume shifts.
- Demonstrated flexibility in adapting to different bartending styles of coworkers while maintaining consistent quality of service across shifts.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Barber/Personal Stylist
Kingsman
08.2022 - 03.2024
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Salon Cosmetologist
Perfect Look Salon
03.2016 - 08.2022
- Assisted in managing salon inventory for timely replenishment of supplies while reducing waste expenses.
- Managed appointment scheduling efficiently using software systems that allowed seamless booking experience for both staff members and clientele.
- Stayed up-to-date on industry trends by attending professional development workshops, trade shows, and networking events.
- Offered specialized treatments such as keratin smoothing therapy and deep conditioning treatments to improve hair health and manageability.
- Boosted salon revenue by upselling additional services and products to clients during appointments.
- Provided knowledgeable advice on proper hair care routines, including product recommendations tailored to individual needs.
- Maintained a clean and organized work station for efficient service delivery and client comfort.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
CNA
In Home Care
01.2007 - 01.2015
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
Education
License - Cometologist
Austin Kade Academy
Pocatello, ID03-2015
Skills
- Client relationship building
- Team collaboration
- Verbal communication strength
- Highly motivated self-starter
- Continuing education
- Maintaining confidentiality
- Critical thinking
- Flexibility and adaptability
- Opening and closing procedures
- Social skills
- Cultural sensitivity
- Retail operations
- Accurate money handling
Timeline
Bartending
PTs Centerfold
06.2024 - 01.2025
Barber/Personal Stylist
Kingsman
08.2022 - 03.2024
Salon Cosmetologist
Perfect Look Salon
03.2016 - 08.2022
CNA
In Home Care
01.2007 - 01.2015
License - Cometologist
Austin Kade Academy
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