Jessica Petway
Riverview,FL
Overview
9
9
years of professional experience
1
1
Certification
Work History
Financial Aid Advisor
Hillsborough Community College
Brandon, FL
09.2023 - Current
- Maintained accurate records of all transactions related to student financial assistance activities.
- Worked collaboratively with financial aid department, admissions, and registrar to meet 95% enrollment goal for incoming students.
- Successfully managed recruitment efforts for open requisitions across financial department, ensuring timely placements and fulfilling hiring targets.
- Reviewed financial aid applications and verified accuracy of information provided by applicants.
- Responded promptly to inquiries from students regarding their financial aid packages.
- Explained the differences between federal, state, institutional, private and alternative loans.
Operations Manager
Madame Fortune
Tampa, FL
03.2023 - Current
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Coached staff on strategies to enhance performance and improve customer relations.
- Enhanced employer branding through strategic partnerships, events, and social media presence.
- Sourced candidates through job boards, cold calling, referrals, and job fairs, increasing the candidate pool by 30%.
- Conducted over 50 interviews per year (phone, in-person, and video) to assess skills, culture fit, and qualifications.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Sr. Student Loan Counselor
Ultimate Medical Academy Online Operations
Tampa, FL
08.2020 - 12.2022
- Provided guidance to over 200 students and families on the intricacies of student loans and repayment options.
- Developed personalized student loan repayment plans for clients, resulting in a 90% success rate in meeting repayment goals.
- Coordinated with loan servicers and collection agencies to negotiate repayment plans and resolve issues for clients.
- Utilized various software programs, including Excel, to manage client data, and track progress toward repayment goals.
Financial Aid Advisor
Ultimate Medical Academy Online Operations
Tampa, FL
07.2016 - 08.2020
- Reduced the misuse of financial aid and loan disbursements on a quarterly basis by monitoring financial accounts and interpreting trends within data.
- Provided professional development and training to on-boarding staff to reduce employee error.
- Worked collaboratively with financial aid department, admissions, and registrar to meet enrollment goals for incoming students.
- Reviewed financial aid applications and verified accuracy of information provided by applicants.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Responded promptly to inquiries from students regarding their financial aid packages.
Education
Associate of Arts - Finance
Hillsborough Community College
Tampa, FL05-2016
Bachelor of Arts - Finance
University of South Florida
Tampa, FLSkills
- Employee engagement
- Candidate sourcing
- Microsoft office
- Student support
- Document tracking
Certification
- Microsoft Office Suite (Advanced Data Analysis with Excel)
Timeline
Financial Aid Advisor
Hillsborough Community College
09.2023 - Current
Operations Manager
Madame Fortune
03.2023 - Current
Sr. Student Loan Counselor
Ultimate Medical Academy Online Operations
08.2020 - 12.2022
Financial Aid Advisor
Ultimate Medical Academy Online Operations
07.2016 - 08.2020
Associate of Arts - Finance
Hillsborough Community College
Bachelor of Arts - Finance
University of South Florida