Jessica Phenicie
Learning Ambassador
Martinsburg,WV
Summary
Personable Administrative professional with experience employing exceptional relationship-building abilities to cultivate positive rapport among clients, staff and management. Self-motivated Administrative professional bringing proven leadership, organizational and customer relations skills. Independently solved problems and kept teams on task to handle diverse business requirements.
Overview
17
17
years of professional experience
Work History
Learning Ambassador
Amazon BWI4
Clear Brook, VA
2021.06 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Laundry Attendant
Soapy Waters
Cedar Rapids, IA
05.2019 - 05.2021
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature and cleaning agents.
- Folded laundry after washing and drying and transported to staging area.
- Collected soiled linens and clothing and pretreated stains.
- Maintained safety practices at all times to protect personnel and laundry loads.
Professional Cleaner
D&D Realty Group
Cedar Rapids, IA
07.2019 - 06.2020
- Mowed, trimmed and maintained exterior building spaces on regular schedule.
- Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures.
- Used time management and efficient cleaning methods to meet deadlines.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Emptied trashcans and transported waste to collection areas.
- Cared for furniture and walls throughout home by spot-cleaning stains, addressing dings, and vacuuming common living spaces and bedrooms.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Self-motivated, with a strong sense of personal responsibility.
- Developed and maintained courteous and effective working relationships.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
Supported Employment Coordinator
United Cerebral Palsy
Hagerstown, MD
10.2010 - 05.2013
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Transported clients to customer locations to perform daily work duties.
- Developed team communications and information for client meetings.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Worked with handicapped clients to understand needs and provide job related services.
- Resolved client/employer related problems, improved operations and provided exceptional client support.
Life Skills Counselor
San Mar Children's Home
Boonsboro, MD
10.2007 - 12.2010
- Identified service gaps and located needed resources for individuals, including housing, work placement and other support.
- Worked with clients to improve life choices and maximize benefits of programs.
- Educated potential participants on available services and processes to engage in program.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Maintained excellent attendance record, consistently arriving to work on time.
Education
Bachelor of Science - Criminal Justice
Kaplan University
Chicago, IL06.2009
Skills
- Filing
- Data Confidentiality
- Correspondence Preparation
- Appointment Scheduling
- Inbound phone call handling
- Meeting coordination
- Managing office supply inventory
- Schedule Management
- Employee Development
- Scheduling
- Documentation and control
- Staff Management
- Workflow planning
Timeline
Learning Ambassador
Amazon BWI4
2021.06 - Current
Professional Cleaner
D&D Realty Group
07.2019 - 06.2020
Laundry Attendant
Soapy Waters
05.2019 - 05.2021
Supported Employment Coordinator
United Cerebral Palsy
10.2010 - 05.2013
Life Skills Counselor
San Mar Children's Home
10.2007 - 12.2010
Bachelor of Science - Criminal Justice
Kaplan University