Jessica Phillips
Greenwood,IN
Summary
Compassionate and dedicated Registered Nurse (RN) with a progressive career in direct patient care and case management. Exceptional ability to thrive in fast-paced environments while maintaining composure under pressure, effectively managing challenging patients and high-stress situations. Strong relationship-building skills that foster trust and rapport with patients and their families, supported by empathetic communication, a respectful demeanor, and a commitment to outstanding customer service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
RN Care Manager
Careforth (formerly Caregiver Homes/Seniorlink)
Indianapolis, IN
01.2021 - Current
- Delivered targeted nurse-led education and assistance to family caregivers while promoting successful involvement in structured family caregiving program. Ensures care recipients and their caregivers follow state guidelines for SFC.
- Managed ongoing medical support and guidance for 55-75 families, conducting quarterly home visits with each family to ensure well-being and needs are met appropriately.
- Provided comprehensive guidance to family caregivers regarding diagnosis, treatment protocols, medication management, and indicators for seeking medical attention.
- Implemented strategies to reduce hospital stay durations.
- Oversaw coordination of quality care and comfort for patients with diverse medical diagnoses.
- Provided excellent documentation to Waiver Case Managers and Managed Care Entities with findings from quarterly visits.
RN Floor Nurse
Franciscan Health
Indianapolis, IN
03.2019 - 01.2021
- Cared for 3-4 adult patients at a time in "intermediate ICU" setting. This unit included patients ranging from room air to trach ventilators and bipap.
- Utilized the nursing process to assess, plan, implement and evaluate patient care.
- Medication administration and documentation utilizing E-Mar.
- Documented the patient's plan of care using identified nursing diagnoses, expected patient outcomes, and selected nursing interventions.
- Assessed signs and symptoms indicating physiologic and psychosocial changes in the patient's condition.
- Supervision of patient care assistants.
RN, Neuro/Trauma PCU
IU Health Methodist
Indianapolis, IN
05.2018 - 03.2019
- I managed and provided care to 3-4 patients per shift in a progressive care unit setting.
- I cared for those with an array of diagnosis including but not limited to neuro and orthopedic trauma including head injuries and gun shot wounds to post-surgical patients.
- Administered medications via oral, IV and intramuscular injections, monitoring responses to address new concerns.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
CSR III
Anthem, Inc
Indianapolis, IN
10.2009 - 01.2017
- Provided customer support to internal and external customers and associates regarding their medical claims and benefits.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Fielded customer questions regarding medical claims and benefits via telephone and online correspondence.
Education
Bachelor of Science - Nursing
Western Governors University
Indianapolis, IN12-2023
Associate of Science - Nursing
Ivy Tech Community College
Indianapolis, IN05-2018
Skills
- Client Case Management working in remote, hybrid and in-field environments
- Patient and Caregiver Advocacy
- Patient Care Planning
- Effective Clinical Decision-Making
Certification
CPR and First Aid Certified
CPR Instructor Certification
Indiana Compact RN License
Timeline
RN Care Manager
Careforth (formerly Caregiver Homes/Seniorlink)
01.2021 - Current
RN Floor Nurse
Franciscan Health
03.2019 - 01.2021
RN, Neuro/Trauma PCU
IU Health Methodist
05.2018 - 03.2019
CSR III
Anthem, Inc
10.2009 - 01.2017
Bachelor of Science - Nursing
Western Governors University
Associate of Science - Nursing
Ivy Tech Community College