Wendy Campbell
Colorado Springs,CO
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage, and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude, and excellent customer service. Adept at adapting to changing healthcare needs and consistently delivering high-quality results. Highly reliable with excellent communication and critical thinking skills valued by employers.
Overview
18
18
years of professional experience
Work History
RN Care Manager
Department of Veterans Affairs
Colorado Springs, CO
07.2023 - Current
- Coordinated comprehensive care plans for veterans, ensuring continuity of services across multidisciplinary teams.
- Conducted patient assessments to identify health risks and develop tailored intervention strategies.
- Facilitated communication between patients and healthcare providers, enhancing understanding of treatment options.
- Mentored junior nursing staff on best practices in care management and patient advocacy techniques.
- Advocated for veterans' needs within the healthcare system, enhancing access to essential services and resources.
- Developed educational materials for patients, promoting self-management skills and informed decision-making regarding health care.
- Facilitated patient education on disease management, medication adherence, and lifestyle modifications to promote optimal health.
- Mentored junior nursing staff, contributing to a supportive learning environment and fostering professional growth.
- Reduced hospital readmissions through effective coordination of care, communication with patients, and proactive followup.
- Strengthened continuity of care by collaborating with external agencies such as home health services or rehabilitation centers.
- Implemented quality improvement initiatives that resulted in measurable improvements in patient outcomes and overall service delivery.
- Led multidisciplinary case conferences focused on optimizing patient outcomes through collaborative problem-solving approaches.
- Responded to patient requests with appropriate clinical and personal assistance.
- Managed approximately 30 incoming call, emails, faxes, secure messages per day from customers.
- Managed a panel of up to 1200 veterans.
- Improved electronic quality measures to exceed national average on 16/23 categories.
Registered Nurse
Department of Veterans Affairs
Richmond, VA
09.2015 - 07.2023
- Administered patient care, including medication management and wound dressing.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans.
- Educated patients and families on health management and disease prevention strategies.
- Monitored vital signs and assessed patient conditions for timely interventions.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Registered Nurse
Southside Reginal Medical Center
Petersburg, VA
08.2013 - 09.2015
Case Manager
Encompass Home Health
Richmond, VA
11.2012 - 08.2013
- Coordinated care plans with interdisciplinary teams to ensure comprehensive patient support
- Assessed client needs and developed tailored interventions for optimal outcomes
- Monitored client progress, adjusting care strategies to enhance service delivery
- Facilitated communication between clients, families, and healthcare providers to improve service continuity
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Case Manager
Amedisys Home Health
Petersburg, VA
03.2011 - 11.2012
Registered Nurse
Prison Health Systems
Sussex, VA
03.2010 - 10.2011
Registered Nurse
Southside Reginal Medical Center
Petersburg, VA
05.2008 - 06.2010
Education
Diploma - Registered Nurse
Southside Regional Medical Center School of Nursing
Petersburg, VA05-2008
Skills
- Active listening
- Organization and multitasking
- Relationship building
- Conflict resolution
- Positive attitude
- Email and telephone etiquette
- Client advocacy
- Care coordination
- Critical thinking
- Referral coordination
- Case needs assessment
- Direct patient care
- Excellent communication
- Multitasking Abilities
- Teamwork and collaboration
- Attention to detail
- Medication and IV administration
- Strong clinical judgment
- Patient education and counseling
- Infection control measures
- Wound care
- Compassion and empathy
- Care plan development
- Professional bedside manner
- Physical assessments
- Telemetry monitoring
- Precepting
- Patient discharge
- Lab result interpretation
- Performing ekgs
- Proper catheter insertion/removal
- Maintaining privacy
- Vaccine administration
- Diabetes management
- Insulin medication assistance
- High level of autonomy
- Chronic disease management
- Chest pain management
- Case management
Activities
Yellow belt
Motivational interviewing
BLS
Timeline
RN Care Manager
Department of Veterans Affairs
07.2023 - Current
Registered Nurse
Department of Veterans Affairs
09.2015 - 07.2023
Registered Nurse
Southside Reginal Medical Center
08.2013 - 09.2015
Case Manager
Encompass Home Health
11.2012 - 08.2013
Case Manager
Amedisys Home Health
03.2011 - 11.2012
Registered Nurse
Prison Health Systems
03.2010 - 10.2011
Registered Nurse
Southside Reginal Medical Center
05.2008 - 06.2010
Diploma - Registered Nurse
Southside Regional Medical Center School of Nursing