Jessica Pickens
Whiting,NJ
Summary
Highly-motivated employee with a history of excellent customer service while also meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
Personal Banker
Provident Bank
Jackson, NJ
09.2024 - Current
- Provided customer service to clients, including answering questions and resolving issues.
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Responded promptly to customer emails, phone calls and requests for information.
- Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
- Followed operational standards, promoting security, risk management and compliance.
- Assisted and advised customers on using online and mobile banking systems.
- Executed wire transfers of funds in compliance with banking best practices.
Personal Banking Consultant 1
Lakeland Bank
Jackson, NJ
01.2023 - 08.2024
- Participated in quarterly audits of TCRs, ATM, vault and more.
- Advised customers on bank products, services and financial planning options.
- Helped customers open and close accounts, modify accounnts, apply for loans and credit cards.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Completed daily cash balancing and operated ATMs.
- Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
- Achieved or exceeded personal sales goals on consistent basis.
- Ensured compliance with all regulatory requirements during the process of account opening.
Scanning Clerk
ShopRite
Jackson, NJ
05.2010 - 04.2023
- Completed price changes and maintained proper signage for product displays including price audit scans.
- Addressed pricing discrepancies by researching original price and fixing inaccurate information.
- Greeted customers and delivered excellent customer service.
- Interpreted and explained work procedures and policies to staff.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Consulted with managers to resolve problems relating to employee performance and work schedules.
- Developed work schedules according to budgets and workloads, covering priority tasks.
Education
Bachelor of Science - Technical Management
DeVry University
Downers Grove, IL05-2024
Associate of Applied Science - Paralegal Studies
Brookdale Community College
Lincroft, NJ05.2017
Skills
- Scheduling & calendar management
- Organization
- Detail Oriented
- Team management skills
- Friendly, positive attitude
- Reliable & Trustworthy
- Active listening
- Excellent Communication
- Task Prioritization
- Time Management
Timeline
Personal Banker
Provident Bank
09.2024 - Current
Personal Banking Consultant 1
Lakeland Bank
01.2023 - 08.2024
Scanning Clerk
ShopRite
05.2010 - 04.2023
Bachelor of Science - Technical Management
DeVry University
Associate of Applied Science - Paralegal Studies
Brookdale Community College
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