Jessica Pierre
Hendersonville,NC
Summary
Dynamic Assistant Store Manager with a strong focus on customer service excellence, team building, and operational efficiency. Proven ability to enhance customer engagement and optimize retail operations.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Uhaul Moving And Storage
1500 Airport Road
07.2022 - Current
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff on customer service excellence and operational standards.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Assisted in developing promotional campaigns to enhance customer engagement and sales.
- Conducted regular audits of store practices, identifying areas for process improvement.
- Collaborated with upper management to set strategic goals and performance targets.
- Resolved customer complaints effectively, enhancing overall satisfaction rates.
- Analyzed sales data to inform decision-making and drive revenue growth initiatives.
Merchandise Associate
Sam's Club
Hendersonville, NC
06.2019 - 06.2020
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Collaborated with team to maintain organized merchandise displays, enhancing customer experience.
- Operated point-of-sale systems efficiently, processing transactions with accuracy and speed.
- Trained new associates on operational procedures and best practices for merchandise handling.
Education
Emegerency Services -
Broward College
Fort Lauderdale, FLHigh School Diploma -
Academic Solution Academy
Sunrise, FL06-2028
Associate of Science -
Blue Ridge Community College
Hendersonville, NCSkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Customer relations
- Store organization
- Inventory control
- Retail operations
- Store opening and closing
- Team building and leadership
- Customer service management
- Staff supervision
- POS systems
- POS systems operations
- Employee scheduling
Languages
English
Full Professional
Timeline
Assistant Store Manager
Uhaul Moving And Storage
07.2022 - Current
Merchandise Associate
Sam's Club
06.2019 - 06.2020
Emegerency Services -
Broward College
High School Diploma -
Academic Solution Academy
Associate of Science -
Blue Ridge Community College