Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Jessica Pineda

Garland,TX

Summary

Detail-oriented professional experienced in strategic planning, cost optimization, and team leadership. Proven track record of developing successful strategies and managing operations to achieve both shortterm and long-term goals. Exceptional problem-solving and communication skills, with the ability to motivate and lead teams to success. Highly organized, proactive, and results-oriented, with experience in financial management, organizational development, and operational excellence.

Overview

13
13
years of professional experience

Work History

Warehouse Operations Coordinator

Veritiv Operating Company
08.2018 - 12.2023
  • Implementing Daily Production and shipping plan, organizes and allocates orders via WMS & D365
  • Process shipping and receiving paperwork, including Bill of Lading, Packing slips and purchase orders
  • Track Shipments and delivery dates and update customers ad needed
  • Respond to customers inquiries regarding shipping information
  • Schedule and coordinate pick-ups and delivery of shipments, Will calls
  • Maintain accurate records of shipments, including dates, cost and tracking numbers
  • Administer all freight payment via US Bank.

Front Desk Medical Receptionist

Estrada Pediatric Clinic
01.2016 - 10.2018
  • Greeted and checked-in patients, collected patient information accurately and efficiently
  • Managed front desk operations including check-in and check-out processes, appointment scheduling and cash handling activities
  • Scheduled appointments, verified insurance coverage and processed payments in a timely manner
  • Maintained a professional demeanor while providing excellent customer service to all patients
  • Answered phone calls promptly, managed voicemails and returned messages as needed
  • Assisted with back office duties such as filing paperwork, organizing documents and preparing mailings.

Server

Dos Charros Tex Mex
01.2011 - 01.2018
  • Provided excellent customer service by anticipating needs and responding promptly to requests
  • Greeted and accommodated guests, building positive experience from first interaction
  • Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
  • Memorized menu to help diners make informed meal choices
  • Processed payments and completed register transactions accurately
  • Resolved customer complaints and inquiries in a timely manner
  • Exercised focus and concentration to keep track of tables and remember orders
  • Removed dishes and glasses from tables or counters to take to kitchen for cleaning.

Education

BA in Business Administration -

DeVry University

Skills

  • Problem-solving
  • Email Etiquette
  • Attention to Detail
  • Adaptability
  • Customer Service
  • Computer Literate

Languages

Spanish
Bilingual

References

References available upon request

Timeline

Warehouse Operations Coordinator

Veritiv Operating Company
08.2018 - 12.2023

Front Desk Medical Receptionist

Estrada Pediatric Clinic
01.2016 - 10.2018

Server

Dos Charros Tex Mex
01.2011 - 01.2018

BA in Business Administration -

DeVry University

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Jessica Pineda