Krista Owens

• Utilize digital communication methods and tools to engage customers at various stages of the sales cycle, providing them with timely and relevant information.

• Maintain accurate records, schedule follow-up actions, and create call plans of leads and interactions in the CRM system.

• Drive sales growth by actively promoting and selling our products and services through digital channels, ensuring the attainment of sales goals.

• Collaborate with cross-functional teams, including marketing and customer support, to ensure a cohesive and seamless customer experience.

• Stay informed about industry trends, competitor activities, and market dynamics to capitalize on emerging opportunities.

• Perform other duties as required.

• Manage onboarding process for all new hires to the Sales Team.
• Provide support to the Regional Vice President and Sales Leaders.
• Worked with Sales Team to reduce our dead and excess stock.
• Generate and manipulate report. Very proficient in Microsoft.
• Collaborated with other teams to develop strategies for improving operational efficiency.
• Organized employee events such as training sessions and team building activities.
• Provided administrative support to department staff, including scheduling meetings and coordinating travel arrangements.

• Coordinated and managed sales support activities for multiple projects simultaneously.
• Provided guidance and mentorship to junior members of the team.
• Resolved customer inquiries promptly and professionally.
• Worked closely with the Operations Team.
• Input customer orders.
• Processed customer returns and credits.
• Monitored consignment accounts.
• Provided excellent customer service to ensure customer satisfaction and loyalty.

• Responded to customer inquiries via phone or email in a professional manner.
• Prioritize tasks effectively.
• Resolved customer inquiries and complaints with timeliness and professionalism.
• Delivered quality customer service to staff and customers.
• Trained and onboarded new office staff members.
• Supervised administrative staff, driving front office operations and continuous workflow.

• Place purchase orders with various vendors.
• Process vendor returns.
• Support customer service as a backup.

• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
• Responded quickly to meet customer needs and resolve problems.
• Committed to delivering excellent customer service while working in a fast- paced environment.
• Focused on learning new skills by participating in ongoing training to enhance own job skills and knowledge.
• Provided efficient and courteous service to customers at all times.
• Met deadlines while maintaining high-quality deliverables.
• Collaborated with departmental leaders.

• Provided customer service support by responding to inquiries related to billing matters.
• Processed payments from customers in accordance with company policies and procedures.
• Maintained accurate records of invoices, payments, and account statuses.