Jessica Plows
Cassville
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Customer Service Advocate
Excellus BCBS of CNY
Utica
01.2023 - 01.2026
- Assisted members with inquiries regarding health insurance policies and benefits.
- Educated customers on claims processes and coverage options effectively.
- Resolved member complaints by providing timely and accurate solutions.
- Worked closely with other departments to ensure quality customer service delivery.
- Maintained up-to-date knowledge of healthcare regulations impacting customer service operations.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Teacher Assistant
Pathfinder
Edmeston
04.2017 - 01.2023
- My responsibilities are preparing residents in the morning for day programs, helping better younger children’s education in the special needs field and handling behavioral challenges through SCIP-R.
- Assisted lead teacher in planning and implementing lesson plans.
- Supported students in classroom activities and individual learning tasks.
- Collaborated with teachers to create a positive learning environment.
Dietary Aide
The Terrace at Woodland
Rome
07.2016 - 04.2017
- Collaborated with kitchen staff to ensure smooth meal service operations.
- Prepared and served meals according to dietary guidelines and resident preferences.
- Assisted in maintaining a clean and organized kitchen environment.
Cafeteria Cashier
BOCES
New Hartford
09.2015 - 04.2017
- My responsibilities were taking orders, exchanging money, making change, having interactions with students, washing dishes and picking up slack in the kitchen when needed.
Education
Associates - Early Childhood Development
Thomas Nelson Community College
Newport News, VA01.2026
GED -
Salem High School
Virginia Beach, VASkills
- Classroom management
- Lesson planning
- Child development
- Customer service
- Conflict resolution
- Behavioral intervention
- Team collaboration
- Health insurance knowledge
- Communication skills
- Problem-solving
Training
- CPR
- SCIP-R
- First Aid
- Cub Scout Master
- Flag Football Coach 2019
- Licensed Teacher Assistant
References
- Michelle Kowalski, 607-373-5283
- Ana Dane, 607-435-0835
- Peter Iorio, 607-427-9991
Timeline
Customer Service Advocate
Excellus BCBS of CNY
01.2023 - 01.2026
Teacher Assistant
Pathfinder
04.2017 - 01.2023
Dietary Aide
The Terrace at Woodland
07.2016 - 04.2017
Cafeteria Cashier
BOCES
09.2015 - 04.2017
Associates - Early Childhood Development
Thomas Nelson Community College
GED -
Salem High School