Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
Hi, I’m
Julie Maintzer
St. Petersburg,FL
Summary
Overview
36
years of professional experience
Work History
Optum Health Services, EFSRemote
Customer Service Advocate
09.2023 - Current
Job overview
- Providing expertise and customer service to support EFS operations
- Resolved customer complaints with empathy, resulting in increased loyalty, and satisfaction
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
United HealthcareTampa
Advocate4Me Rep Sr GO Member Services
02.2022 - 09.2023
Job overview
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Investigated and resolved customer inquiries and complaints quickly
- Recommended products to customers, thoroughly explaining details
- Responded proactively and positively to rapid change
- Met customer call guidelines for service levels, handle time and productivity
- Delivered prompt service to prioritize customer needs
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Communicated professionally with colleagues, vendors, and members.
- Planned and executed company participation in trade shows and conferences to initiate relationships with potential clients and promote products and services.
North Rehabilitation CenterSt. Petersburg
Human Resource Director
10.2021 - 02.2022
Job overview
- Contributed to retention of top talent by providing employees with resources and support necessary to excel in their roles.
- Facilitated virtual, in-person and blended learning sessions.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Prepared and presented supplementary learning material to support structured lessons.
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
- Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
- Evaluated compensation packages competitively against industry benchmarks to attract top talent while managing budgetary constraints effectively.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
Community Service FoundationClearwater
Administrative Assistant | Property Manager
01.2019 - 01.2020
Job overview
- Customer Service
- Hands on accounting and financial duties – maintain petty cash, prepare financial reports, issue financial statements, bookkeeping, annual budget planning
- General ledger journaling, reconciliations, accounts payable, accounts receivable
- Executed record filing system to improve document organization and management
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Processed invoices and expenses using QuickBooks to facilitate on-time payment
- Coordinated bookkeeping activities in QuickBooks.
The Princess MarthaSt. Petersburg
Business Office Manager | Human Resource Manager | Front Desk Manager
01.2018 - 01.2019
Job overview
- Developed comprehensive lesson plans for orientation sessions, ensuring thorough introduction to procedures and policies.
- Improved employee performance by designing and implementing effective training programs.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Recruited and trained new employees.
- Contributed to reductions in employee turnover by revamping training programs.
The Hut Bar & GrillSt. Petersburg
Controller Assistant & Human Resources Manager
01.2016 - 01.2017
Job overview
- Customer Service
- Oversaw and managed accounts payable & receivable
- Managed on-boarding paperwork, employee benefits and payroll with third-party vendor
- Compliant with state and federal regulations
- Matched purchase orders with invoices and recorded necessary information
- Managed and responded to correspondence and inquiries from customers and vendors
- Supported management by processing invoices and documents with consistent on-time delivery
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month
- Maintained account accuracy by reviewing and reconciling checks monthly
- Generated invoices upon receipt of billing information and tracked collection progress.
Wade Culler RoofingSouth Carolina
Office & Human Resource Manager
01.2015 - 01.2015
Job overview
- Responsible for accounts payable & receivable, bank reconciliations, expense allocations, financial reporting, reconciling general ledger
- Oversaw employee management, payroll, compensation, and benefits
- Implementations policies as procedures for human resources records management Monthly journal entries, monthly losing, year-end closing, quarterly tax.
Education
Rasmussen University OnlinePort Richey, FL
Bachelor of Science from Human Resource And Organizational Development
08.2018
University Overview
Skills
- Class Scheduling
- Interpersonal Communication
- Training Program Development
- Group and individual instruction
- Course Development
- Curriculum Planning
- Assignment Delegation
- Employee Relations
- Training Program Design
- Online Instruction
- Video instruction
- Lesson Plan Development
- Classroom experience
Awards Certificates
Awards Certificates
- Service Hero – 2022
- Compliance Champion - 2022
- M&R Professional III – 2022
- Cum Laude - 2018
Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsFlexible work hours4-day work weekPaid time off401k matchWork from home optionStock Options / Equity / Profit SharingPersonal development programsTeam Building / Company RetreatsPaid sick leaveCreating
Creating
As a young girl my mother would decorate our home with things that she made, and I always loved the home that she created for us. In turn, its what I have done for my children and grandchildren. I also love making things just because to give them to others - just because. Crafty is my stress reliever, I don't make for profit I make just because I can and i make things for other because it gives me a sense of pleasure seeing the joy on their face when I give then the gift.
Timeline
Customer Service Advocate
Optum Health Services, EFS
09.2023 - Current
Advocate4Me Rep Sr GO Member Services
United Healthcare
02.2022 - 09.2023
Human Resource Director
North Rehabilitation Center
10.2021 - 02.2022
Administrative Assistant | Property Manager
Community Service Foundation
01.2019 - 01.2020
Business Office Manager | Human Resource Manager | Front Desk Manager
The Princess Martha
01.2018 - 01.2019
Controller Assistant & Human Resources Manager
The Hut Bar & Grill
01.2016 - 01.2017
Office & Human Resource Manager
Wade Culler Roofing
01.2015 - 01.2015
Rasmussen University Online
Bachelor of Science from Human Resource And Organizational Development