JhannaRary Otto
Plantation,FL
Summary
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Service Advocate
Friedman Dental Group
Plantation, FL
11.2024 - Current
- Provided accurate, valid, and complete information to customers in a timely manner.
- Resolved customer complaints via phone, email, mail or social media.
- Greeted and assisted customers with inquiries regarding products and services.
- Developed relationships with customers through friendly conversations.
- Maintained records of customer interactions and transactions.
- Identified potential opportunities to upsell products or services.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
Unit Supply Specialist
US Army Reserve
Fort Lauderdale, FL
04.2024 - Current
- Performed daily inventory of all assigned supplies, equipment and materials to ensure accuracy.
- Assisted in monitoring supply levels for multiple units within the organization.
- Reviewed requisition forms for accuracy and completeness prior to ordering items.
- Ensured that all shipments were received on time, inspected for quality control, and properly stored.
- Maintained records of supply transactions including requisitions, receipts, issues and returns.
- Ordered and maintained necessary stock levels of all unit supplies, equipment and materials.
Customer Service Representative
Beauty Supply Warehouse
Lauderhill, Florida
07.2022 - 04.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating the company website and placing online orders, improving the overall user experience.
- Complete 4-6 large store orders per day.
Call Center Representative
1 800 Flowers
Jamaica
10.2019 - 04.2020
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Managed 30-50 calls and orders pre day.
Event Coordinator
Lawns Team
Jamaica
09.2016 - 11.2019
- Enhanced attendee experience by meticulously planning and executing event logistics.
- Conducted post-event analysis, identifying areas of improvement for future events.
- Developed creative marketing materials that generated interest and boosted event attendance.
- Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
Education
Associate of Arts - Logistics And Supply Chain Management
Quartermaster School
Fort Lee, VA10-2024
Bachelor of Science - Marine Biology
University of The West Indies
Jamaica 01.2020
Associate of Science -
Manchester High School
Jamaica07.2016
High School Diploma -
May Day High School
Jamaica 06.2013
Skills
- Call Management
- Appointment scheduling
- Data Collection
- Product Knowledge
- Paperwork processing
- Account updating
- Scheduling
- Data entry
- Client Relations
- Brand Representation
- Computer Proficiency
- Promotional support
- Multi-line phone talent
- Call center experience
- Email management
Timeline
Customer Service Advocate
Friedman Dental Group
11.2024 - Current
Unit Supply Specialist
US Army Reserve
04.2024 - Current
Customer Service Representative
Beauty Supply Warehouse
07.2022 - 04.2024
Call Center Representative
1 800 Flowers
10.2019 - 04.2020
Event Coordinator
Lawns Team
09.2016 - 11.2019
Associate of Arts - Logistics And Supply Chain Management
Quartermaster School
Bachelor of Science - Marine Biology
University of The West Indies
Associate of Science -
Manchester High School
High School Diploma -
May Day High School
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