Jessica Polito
Independence,LA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Title Clerk
Hammond Motor Vehicle
Hammond, LA
06.2023 - 09.2024
- Verified accuracy of title documents for completeness and correctness.
- Answered incoming calls promptly and provided appropriate assistance.
- Handled payments from customers for taxes, registration fees.
- Resolved customer complaints in a timely manner by utilizing problem-solving techniques.
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Processed renewals for driver's licenses, vehicle registrations, titles.
- Processed applications for driver's licenses, vehicle registrations, title transfers, and other related documents.
Veterinary Technician
Ponchatoula Animal Hospital
Ponchatoula, LA
06.2019 - 05.2023
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Prepared and labeled medications and instructed client on administration.
- Supported veterinarians to drive quality care, advocate for pets and educate clients.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Operated x-ray machines and exposed radiographic films.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Prepared and administered medications and vaccines as prescribed by veterinarian.
- Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
- Processed payments from clients including cash, credit cards, and checks.
Education
Medical Billing & Coding Specialist - MBC
Compass Career College
Hammond, LASkills
- Document Verification
- Computer Literacy
- Payment Collection
- Professionalism
- Telephone Etiquette
- Attention to Detail
- Self Motivation
- Workflow Coordination
- Filling Prescriptions
- Teamwork and Collaboration
- Relationship Building
- Customer interaction
- Compassionate Care
- Billing and Invoicing
- Confidentiality
References
References available upon request.
Timeline
Title Clerk
Hammond Motor Vehicle
06.2023 - 09.2024
Veterinary Technician
Ponchatoula Animal Hospital
06.2019 - 05.2023
Medical Billing & Coding Specialist - MBC
Compass Career College