LEHSEE GAINES
PEORIA,AZ
Summary
Title clerk with proven expertise in document verification and regulatory compliance. Skilled in conflict resolution and enhancing customer satisfaction. Experienced in streamlining title transfer processes to improve efficiency.
Overview
16
16
years of professional experience
Work History
Title Clerk
GB Automotive
Phoenix, Arizona
04.2022 - 05.2026
- Coordinated with customers to efficiently collect and verify paperwork for title transfers, ensuring compliance with regulations.
- Processed vehicle titles and registration documents accurately and efficiently.
- Ensured compliance with state regulations regarding vehicle title transfers.
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
- Organized and maintained accurate records of vehicle transactions and title applications to streamline processing.
- Communicated regularly with government agencies to verify title status.
- Supported team members in resolving title-related inquiries, enhancing overall customer satisfaction.
- Ensured that all necessary paperwork was completed correctly prior to closing out a transaction.
- Handled payments from customers for taxes, registration fees.
- Exchanged title-related information with realtors and lending personnel.
Title Clerk
Drive AZ Cars
Phoenix, Arizona
04.2019 - 01.2022
- Processed vehicle titles and registrations efficiently for customer transactions.
- Assisted customers with title transfer inquiries and documentation requirements.
- Adapted to new ownership and maintained operational continuity at the same location.
Title Clerk
Certified Clean Cars
Pheonix, AZ
01.2017 - 01.2020
- Worked at different location than previous employer.
Customer Service Representative
New York Company
Phoenix, Arizona
11.2014 - 12.2016
- Resolved customer complaints and ensured satisfaction through effective communication.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with inquiries and provided product information.
- Educated customers about promotions and loyalty programs effectively.
- Processed orders and managed returns in a timely manner.
Waitress
Noodle World
Temecula, California
01.2010 - 01.2012
- Delivered excellent customer service to enhance overall dining experience.
- Managed multiple tables efficiently during peak hours to maximize capacity.
- Processed customer orders accurately using point-of-sale system for billing.
- Ensured cleanliness and organization of dining area and utensils to enhance customer satisfaction.
- Coordinated with team members to facilitate smooth service flow during peak periods.
- Handled payments accurately, giving change and printing receipts for customers.
- Executed take-out orders according to customer requests for prompt delivery.
- Utilized POS system for calculating meal costs and adding taxes for final bills.
Education
Moved From Malaysia
MaylasiaSkills
- Title transfer
- Vehicle registration
- Document verification
- Documentation verification
- Regulatory compliance
- Customer account management
- Data entry
- Error correction
- Repossession Affidavit
- Lien Release
- Record management
- Task prioritization
- Effective communication
- Active listening
- Conflict resolution
Languages
English
Professional
Timeline
Title Clerk
GB Automotive
04.2022 - 05.2026
Title Clerk
Drive AZ Cars
04.2019 - 01.2022
Title Clerk
Certified Clean Cars
01.2017 - 01.2020
Customer Service Representative
New York Company
11.2014 - 12.2016
Waitress
Noodle World
01.2010 - 01.2012
Moved From Malaysia