Lakenya Sheppard
Summary
Experienced in title processing and compliance auditing, effectively managing vehicle title applications to ensure adherence to state regulations. Demonstrated ability to enhance operational efficiency through meticulous documentation preparation and discrepancy resolution, resulting in improved processing accuracy. Skilled in utilizing title management software for record maintenance and transaction documentation, contributing to successful audits and data integrity. Trained new staff on title processing procedures, fostering a collaborative team environment and enhancing overall departmental performance.
Overview
17
17
years of professional experience
2002
2002
years of post-secondary education
Work History
Title Clerk
Tap OATA
Orlando
02.2022 - Current
- Processed vehicle title applications efficiently, ensuring compliance with state regulations and enhancing overall processing accuracy.
- Coordinated the preparation of documentation for vehicle registrations, leading to timely approvals and improved customer satisfaction.
- Utilized title management software to process submissions.
- Assisted in resolving title discrepancies by conducting thorough investigations, which minimized processing delays and enhanced operational efficiency.
- Trained new staff on title processing procedures, contributing to improved team performance and knowledge retention within the department.
- Maintained detailed records of title transactions, aiding in compliance audits and ensuring data integrity for future reference.
- Processed applications for new titles, transfers and duplicate titles.
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Assisted customers with questions about the titling process or fees associated with it.
- Ensured that all necessary paperwork was completed correctly prior to closing out a transaction.
Cashier
Lowe's
Casselberry
07.2018 - 02.2022
- Processed customer transactions efficiently, ensuring accurate cash handling and minimizing discrepancies at the register.
- Maintained a clean and organized checkout area, contributing to a welcoming environment for customers.
- Trained new cashiers on operational procedures, enhancing team performance and consistency in service delivery.
- Restocked merchandise on shelves, ensuring product availability and supporting overall store inventory management.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Office Manager
D&J Investments
Sanford
09.2008 - 04.2018
- Streamlined office operations by implementing efficient scheduling practices, reducing wait times and improving team productivity.
- Managed vendor relationships and negotiated contracts, resulting in cost savings and enhanced service quality for office supplies.
- Led the onboarding process for new hires, ensuring compliance with organizational policies and enhancing team integration.
Education
State of Florida Department of Education
Sanford, FLSkills
- Title processing
- Compliance auditing
- Document preparation
- Title management software
- Discrepancy resolution
- Record maintenance
- Payment processing
- Cash handling
- Staff training
- Scheduling practices
- Operational efficiency
- Transaction documentation
- Customer service
- Onboarding processes
- Regulatory compliance
- Title research
- Real estate
- Deadline management
- Temporary tags
- File management
- Report preparation
- Professionalism
- Data management
- Verification
- Interpersonal skills
- Teamwork and collaboration
- Judgment and decision making
- Critical thinking
- Interpersonal communication
- Computer proficiency
- Real estate transactions
- Documentation review
- Data entry
- Document verification
- Conflict resolution
- Professional demeanor
- Reporting and document management
- Drafting legal documents
- Problem-solving aptitude
- Record management
- Multitasking
- Adaptability and flexibility
Timeline
Title Clerk
Tap OATA
02.2022 - Current
Cashier
Lowe's
07.2018 - 02.2022
Office Manager
D&J Investments
09.2008 - 04.2018
State of Florida Department of Education