Jessica Pope
Student
Williamston,NC
Summary
Enthusiastic college student and customer service associate eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer service and cash handling and training in Microsoft Office and typing. Motivated to learn, grow and excel.
Overview
5
5
years of post-secondary education
4
4
years of professional experience
Work History
Office Helper
Lyon Metal Roofing
Jamesville, NC
10.2018 - 03.2019
- I worked as an Office Helper and managing Internet Advertising for the Jamesville location of this company. My duties included:
- Quick, reliable customer service including cash handling.
- Internet usage, research, and advertising via Facebook, Instagram, and Craigslist.
- Using computer programs to input customer estimates, printing, and editing.
- Creating and editing written advertisements and postings for social media and Craigslist.
- Updated our order board daily with detail to customer name, order date, and order color.
- Various cleaning duties around the office.
- Operated office equipment such as computers, photocopiers, scanners, intercom, and fax machines to carry out daily office duties.
- Reviewed files and records to obtain information to respond to requests from coworkers and customers.
- Interacted with customers professionally by email or in-person to provide information and directed to desired staff members.
Customer Service Associate
Lowe's Home Improvement
Washington, NC
12.2013 - 10.2014
- I worked as a Part-time cashier and as an Administrative Office Customer Service Associate for Lowe's. I was promoted in December of 2013 to a full-time position that included back-up head cashiering as well.
- Balanced and audited tills in the store, including self-checkout machines.
- Investigated shortages, overages, and other issues that arose after balancing tills.
- Prepared bank deposit and ordered change and cash fund.
- Completed loans to tills and counted pick-ups of registers throughout the day.
- Completed all paperwork for the daily business folder.
- Performed Internet order investigations and audits on a weekly basis.
- Supervised cashiers' transactions and interactions with customers.
- Provided customer service, including cash handling, order status look up, item look up, and answering questions.
- Provided overrides to cashiers when needed and approved for various discounts and price changes.
- Maintained stock and cleanliness of the front end by cleaning, mopping, restocking of merchandise.
- Operated a cash register, intercom system, multi-line phone system, and credit card machine.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Informed customers about special promotions and provided detailed information for various products.
Cashier/Waitress
Lily's Pizza and Subs
Kinston, NC
02.2010 - 10.2012
- Customer service including processing of telephone and walk-in orders.
- Operated and maintained drink machines, kept items well stocked, and clean.
- Maintained cleanliness of front end of restaurant, as well as, kitchen cleaning at the end of shift.
- Processed POS transactions, including checks, cash and credit purchases.
- Requested official identification for check purchases and verified details, consistently meeting strict legal standards.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Answered questions about store policies and concerns to support positive customer experiences.
- Assisted customers by answering questions and fulfilling requests.
Education
Associate - Medical Coding and Billing
Pitt Community College
Winterville, NC 08.2019 - Current
Associate of Applied Science - Accounting
Lenoir Community College
Kinston, NC 01.2015 - 12.2017
GED -
Youth Employment Institute
Portland, Oregon 05.2003 - 06.2003
Skills
55 WPM typing speed
Customer assistance
Cash register operation
Refund handling
Refunds and exchanges
Stocking and replenishing
Time management skills
Identification checks
Cleaning and sanitizing
Cash drawer management
Point of sale knowledge
Basic math skills
Sorting and labeling
Mail handling
Detail-oriented
Inventory management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
National Society of Leadership and Success
Quote
The ones who are crazy enough to think they can change the world, are the ones that do.
Steve Jobs
Timeline
Associate - Medical Coding and Billing
Pitt Community College
08.2019 - Current
Office Helper
Lyon Metal Roofing
10.2018 - 03.2019
Associate of Applied Science - Accounting
Lenoir Community College
01.2015 - 12.2017
Customer Service Associate
Lowe's Home Improvement
12.2013 - 10.2014
Cashier/Waitress
Lily's Pizza and Subs
02.2010 - 10.2012
GED -
Youth Employment Institute
05.2003 - 06.2003