Deidre Dishmond
Augusta,GA
Summary
Driven professional with a proven track record at Augusta University, adept in event planning and time management. Excelled in enhancing office operations through expert management of schedules and meticulous attention to HIPAA guidelines. Demonstrates exceptional customer service and data entry skills, ensuring efficiency and confidentiality in patient care coordination.
Overview
16
16
years of professional experience
Work History
OFFICE SPECIALIST
Augusta University
Augusta, GA
02.2021 - Current
- Maintained and updated office records, both digital and physical.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
Registration Specialist
Augusta University Medical Center
Augusta, GA
06.2008 - 02.2021
- Scheduled and registered appointments using Booker scheduling programs.
- Reported compliance issues related to coding, transcription and patient confidentiality.
- Assembled, updated and filed medical record charts to include lab work, test results and dictation according to office guidelines.
- Worked with clinical staff, coding coordinators and billing department to resolve patient inquiries, billing and coding questions.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
Education
No Degree - Diploma Accounting
Augusta Technical College
Augusta, GA06.2004
No Degree - Business Administration
Augusta Technical College
Augusta, GA05.2004
Skills
- Time management expertise
- Event planning experience
- Presentation Development
- Business Administration
- File Maintenance
- Customer Service
- Calendar Management
- Scheduling
- Spreadsheet Management
- Data Entry
- Positive Attitude
- Social media knowledge
- Organizing and Categorizing
- Medical Terminology
- Excel spreadsheets
- 55 wpm Typing Speed
Timeline
OFFICE SPECIALIST
Augusta University
02.2021 - Current
Registration Specialist
Augusta University Medical Center
06.2008 - 02.2021
No Degree - Diploma Accounting
Augusta Technical College
No Degree - Business Administration
Augusta Technical College