Jessica Posey
Experience Manager @ Ulta Beauty
Cartersville,Georgia
Summary
Results-driven professional with experience in remote recruiting, sales, and customer collections, combining strong relationship-building skills with data-driven follow-up. Proven ability to manage high-volume outreach, qualify candidates or customers, meet performance targets, and maintain compliance while delivering a positive, professional experience. Highly organized, tech-savvy, and comfortable working independently in fast-paced remote environments.
Overview
21
21
years of professional experience
Work History
Retail Account Manager
Benefit Cosmetics
Atlanta, GA
08.2021 - 08.2025
- Sourced, evaluated, and developed retail talent by assessing performance metrics, conducting structured check-ins, and supporting career progression to build high-performing, goal-driven teams.
- Led virtual trainings, onboarding sessions, and team presentations to educate staff, enhance product knowledge, and drive consistent execution across locations.
- Analyzed account performance, KPIs, and customer engagement trends to identify growth opportunities, optimize strategy, and improve retention and satisfaction.
- Maintained strong client relationships through phone, email, video conferencing, and CRM tools, with strategic in-person engagement as needed.
- Managed account pipelines, forecasting, and follow-up to ensure timely resolution of issues, and achievement of customer success objectives.
- Partnered with cross-functional teams to execute targeted campaigns, elevate customer outcomes, and optimize overall account performance.
- Resolved account issues proactively, driving on-time results and surpassing performance goals.
Lead Benefit Arch Expert
ULTA Beauty
Cartersville, GA
07.2017 - 08.2021
- Developed strategies enhancing client engagement, fostering repeat interactions and positive experiences.
- Provided personalized guidance and product recommendations to support client success.
- Coordinated promotional events and outreach to boost engagement and visibility.
- Utilized upselling and cross-selling techniques to recommend additional products effectively.
- Achieved client conversion and adoption goals by aligning solutions with individual needs.
- Mentored new team members on effective client support, product knowledge, and communication.
- Collaborated with team members and cross-functional partners for efficient issue resolution.
Assistant Manager/Stylist
Salon 120
Cartersville, GA
08.2010 - 03.2015
- Transitioned focus from financial performance and sales to client support and retention.
- Emphasized operational coordination and team training applicable to remote account support.
- Reframe digital marketing initiatives as tools for client education and engagement.
- Maintained measurable outcomes while adopting a customer success-oriented approach.
- Leveraged personalized guidance and product recommendations to enhance client satisfaction, and foster repeat engagement.
- Utilized CRM tools and cross-channel communication to track client interactions, resolve issues efficiently, and ensure consistent support.
Assistant Manager
Pure Aveda Salon & Spa
Cartersville, GA
01.2007 - 04.2010
- Streamlined daily operations by supervising staff, managing workflows, and ensuring adherence to service and quality standards.
- Facilitated hiring, training, and mentoring to develop capable, high-performing teams, aligned with organizational goals.
- Managed inventory, product tracking, and operational resources, ensuring accuracy and efficiency in day-to-day processes.
- Supported client engagement initiatives and events to enhance adoption, participation, and visibility.
- Maintained detailed client records and preferences, demonstrating strong attention to data tracking, documentation, and personalized client support.
- Utilized CRM systems and cross-channel communication to track client interactions, resolve issues efficiently, and maintain consistent support.
- Resolved customer complaints effectively to maintain high satisfaction levels.
- Monitored customer satisfaction through surveys and feedback channels consistently.
Pharmacy Technician
Rite-Aid Pharmacy
Cartersville, GA
04.2004 - 11.2006
- Managed 60–90+ patient and provider interactions per day across phone and digital channels, delivering timely, empathetic, and solution-oriented support.
- Resolved 95%+ of inquiries on first contact, including prescription status, insurance coverage, and billing concerns, ensuring a seamless customer experience.
- Collaborated with pharmacists, prescribers, and insurance partners to reduce prescription delays by 20–30% through proactive follow-ups and accurate documentation.
- Maintained 100% HIPAA compliance while documenting cases and tracking outcomes in pharmacy management systems.
- Filled and prepared prescriptions with precision, accuracy, and timeliness, supporting patient and provider needs throughout the process..
- Utilized digital systems and CRM tools to track and manage orders, ensuring timely follow-up and reporting of order statuses.
- Identified workflow improvements and process gaps, implementing solutions that enhanced operational efficiency and order accuracy.
Timeline
Retail Account Manager - Benefit Cosmetics
08.2021 - 08.2025
Lead Benefit Arch Expert - ULTA Beauty
07.2017 - 08.2021
Assistant Manager/Stylist - Salon 120
08.2010 - 03.2015
Assistant Manager - Pure Aveda Salon & Spa
01.2007 - 04.2010
Pharmacy Technician - Rite-Aid Pharmacy
04.2004 - 11.2006
Coosa Valley Technical College - COSMOTOLOGY,
Cass High School - High School Diploma, General High School Curriculum/Cosmetology
Achievements
- Graduated with Honors – Coosa Valley Technical College
- Seasonal/Quarterly Bonus Achiever – Benefit Cosmetics (3+ consecutive years), with proven track record of both Sales and Top Bonus performance
- Product Launces : % to goal
2022: 181.7% ; RSM: 126.1% US Trend :1137.4%
2023: 100%
2024: 125%
- Bonus Performance: % to goal (90%to achieve payout)
2022- STD 101.7%
2023- STD 102.1%
2024- 1H24 : 101.2% ; Q3: 91.7% ; Q4: 95%
2025- Q2 : 91.7%
Total Business:
(2021):+42%
(2022) +23.6%
(2024) :$2,284.1k YTD 1.3%
- Top Service-to-Product Conversion – Ulta Beauty, exceeded conversion goals with 47.2% MTD / 33.5% YTD (Goal: 25%), Built successful Arch Expert business at Ulta Beauty (2017-2021); 2021 YTD revenue $95,706 +7.8% : Services +12.9% Product +6.5%
- Ranked #1 in ATL Territories for Google Reviews, bringing in 441 5-star reviews and achieved highest product growth over LY (+10%)
- Coursera course completions in Powerpoint, Excel, and Leadership
- Volunteer Beauty Consultant – Provided free makeup and brow services for community events
Key Achievements & Performance
- Built $95,706 YTD business (+7.8%) as Lead AE; product sales +6.5%, service revenue +12.9%, service-to-product conversion 47.2% MTD / 33.5% YTD (Goal: 25%)
- Bonus performance consistently above goal: (2022: 101.7%, 2023: 102.1%, 2024 1H: 101.2%; 2025 Q1: 93%,Q2: 91.7%).
- Total business growth: 2021: +42%, 2022: +23.6%, 2024: $2,282.1k +1.3%.
- Led and certified AE's, onboarding staff and elevating service standards; brow services grew to 53% of total business.
- Contributed to Top 100 U.S. Sephora store achieving +8% YOY growth.
- Achieved #1 ATL territory for Google reviews (441 5-stars) and +10% product growth.
- Supported global initiative, Bold is Beautiful, raising $28.4M for women and girls.
Education & Certifications
- Coosa Valley Technical College 2006-2007
- Masters in Cosmetology, GA State Board, 09/2008
- Cash High School 2003
- Salon Management & Leadership Certificate
- Product Knowledge & Retail Sales Certification
- Sales Training: Human-Centric Techniques (Coursera)
- Introduction to Account Management (Coursera)
- Excel & PowerPoint: Work Smarter, Not Harder (Coursera)
- Negotiation, Persuasion & Influencing Skills
- Glowing Boldly Mentorship Program (Benefit Cosmetics)
- Time Management & Productivity
Skills & Professional Interests
- Full-cycle, high-volume talent sourcing and screening for sales and collections-style roles, with strong attention to compliance, role fit, and performance indicators
- Stakeholder partnership and pipeline management, collaborating cross-functionally to prioritize requisitions, manage workflows, and support onboarding in fast-paced environments
- ATS/CRM-driven recruiting and communication, maintaining accurate candidate records, dashboards, and timely follow-up to ensure a positive candidate experience
- Customer success and relationship management
- Remote work proficiency and digital communication tools
- Issue resolution and proactive problem-solving
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
References
References available upon request.