Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Poteat

BURLINGTON,NC

Summary

Shift lead manager with experience in restaurant operations, team training, safety compliance, and customer service. Strong focus on smooth shift execution, policy enforcement, and efficient service.

Overview

5
5
years of professional experience

Work History

Shift Lead Manager

Biscuitville
01.2022 - 01.2025
  • Supervised shift operations, balancing front counter, drive-thru, and kitchen workflow for consistent service.
  • Trained team members on food safety, sanitation, and Biscuitville service standards.
  • Monitored order accuracy and ticket speed to support efficient breakfast and lunch rushes.
  • Handled cash accountability, register reconciliations, and end-of-shift reporting.

Assistant Manager

Smithfield's Chicken and Barbeque
01.2020 - 01.2023
  • Supervised daily restaurant operations, ensuring consistent service standards and smooth workflow.
  • Trained crew members on food safety, guest service, and shift procedures.
  • Coordinated scheduling, labor coverage, and task assignments to support efficient operations.
  • Monitored inventory levels and ordered supplies to maintain stock availability.
  • Resolved customer concerns promptly, preserving positive dining experiences and service quality.
  • Enforced sanitation and compliance practices across kitchen and front-of-house areas.

Education

Veterinary Assistant - Veterinary Science

Penn Foster Career School
Scranton, PA
11-2026

Skills

  • Team motivation
  • Workplace safety
  • Employee training
  • Policy enforcement

Timeline

Shift Lead Manager

Biscuitville
01.2022 - 01.2025

Assistant Manager

Smithfield's Chicken and Barbeque
01.2020 - 01.2023

Veterinary Assistant - Veterinary Science

Penn Foster Career School