Shift lead manager with experience in restaurant operations, team training, safety compliance, and customer service. Strong focus on smooth shift execution, policy enforcement, and efficient service.
Overview
5
5
years of professional experience
Work History
Shift Lead Manager
Biscuitville
01.2022 - 01.2025
Supervised shift operations, balancing front counter, drive-thru, and kitchen workflow for consistent service.
Trained team members on food safety, sanitation, and Biscuitville service standards.
Monitored order accuracy and ticket speed to support efficient breakfast and lunch rushes.
Handled cash accountability, register reconciliations, and end-of-shift reporting.
Assistant Manager
Smithfield's Chicken and Barbeque
01.2020 - 01.2023
Supervised daily restaurant operations, ensuring consistent service standards and smooth workflow.
Trained crew members on food safety, guest service, and shift procedures.
Coordinated scheduling, labor coverage, and task assignments to support efficient operations.
Monitored inventory levels and ordered supplies to maintain stock availability.
Resolved customer concerns promptly, preserving positive dining experiences and service quality.
Enforced sanitation and compliance practices across kitchen and front-of-house areas.