Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Prescott

Spokane,WA

Summary

Compassionate Care Coordinator specializing in patient advocacy and documentation. Experienced in guiding families through community resources and maintaining accurate case records to drive positive outcomes in behavioral health.

Overview

1
1
Certification
5
5
years of professional experience

Work History

Care Coordinator AAC

Excelsior Wellness
Spokane, WA
04.2024 - Current

Maintain current AAC license and coordinate behavioral health support for youth and families. Guide families toward community-based resources and collaborate with outside agencies to address family needs and goals. Build strong rapport with each youth and family to support positive engagement in therapy services.

Coordinate communication with outside entities and providers to align family support services with goals and needs. Maintain timely documentation in CareLogic to support accurate case records. Complete youth CANS screenings in BHAS platform through WA State SAW Connections during initial 90-day and discharge phases. Consistently meet monthly KPI standards established by the organization and state.

  • Coordinated care plans among interdisciplinary teams to enhance patient outcomes.
  • Managed patient intake processes, ensuring accurate information collection and timely scheduling.
  • Implemented client follow-up procedures to monitor progress and adjust treatment plans as needed.

Behavioral Health Technician

American Behavioral Health Systems
Spokane Valley, WA
11.2021 - 04.2024

Supported daily operations as lead behavioral health technician in men's inpatient drug and alcohol treatment center. Completed hourly headcounts and accompanied clients during outings outside building. Managed intake and discharge steps for clients arriving or leaving program. Administered and documented controlled medications multiple times each shift while monitoring controlled substance dosing for multiple clients at once.

Trained new employees on SOPs and workplace expectations. Supported onboarding by introducing staff to organizational culture. Provided crisis intervention support, including first aid response, Narcan administration, and CPR when needed. De-escalated tense situations and maintained patient safety.

  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Searched resident belongings prior to and during stays.
  • Recognized individuals under the influence of drugs or alcohol and typical behaviors associated with each.
  • Facilitated on-site activities, support groups, and outings for clients.
  • Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
  • Performed client intake procedures according to internal standards for new admissions.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
  • Enhanced patient engagement in their treatment plan through active listening and empathetic communication skills.
  • Maintained detailed documentation of patient progress, enabling effective adjustments to treatment plans as needed.
  • Demonstrated proficiency in utilizing electronic health record systems for efficient data entry and retrieval purposes related to clinical documentation requirements within the field of behavioral health.
  • Established rapport with diverse populations by utilizing strong cultural competence skills during interactions with both patients and their families alike.
  • Collaborated with interdisciplinary teams to develop comprehensive treatment plans addressing each patient's unique needs.

Education

High School Diploma -

A.C. Davis High School
Yakima, WA
06.2009

BBA - Communication

Western Governors University
Salt Lake City, UT
2029

Skills

  • Case management
  • Record keeping
  • Team collaboration
  • Patient advocacy
  • Healthcare operations
  • Patient education
  • Documentation accuracy
  • Conflict resolution
  • Policy adherence
  • HIPAA compliance
  • Medical terminology understanding
  • Organizational skills
  • Organizational standards
  • Goal setting
  • Communication skills
  • Documentation

Certification

  • Agency Affiliated Counselor License - 11/2022-03/2027

Timeline

Care Coordinator AAC

Excelsior Wellness
04.2024 - Current

Behavioral Health Technician

American Behavioral Health Systems
11.2021 - 04.2024

BBA - Communication

Western Governors University

High School Diploma -

A.C. Davis High School