Jessica Perez Munoz
Escondido ,CA
Summary
Dynamic Customer Service Representative with proven expertise at JCPenney, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in data entry and proficient in Microsoft Outlook, I consistently deliver satisfactory resolutions, driving repeat business and elevating customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
JCPenney
05.2021 - 05.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Diploma - American Literature
Orange Glen HS
Escondido, CA06.2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Microsoft outlook
- Follow-up skills
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Customer Service Representative
JCPenney
05.2021 - 05.2025
Diploma - American Literature
Orange Glen HS
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