Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Price

Glassboro,NJ

Summary

Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Receptionist

Cross Keys Animal Hospital
Williamstown, NJ
10.2023 - 02.2024
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Verified visitors' identification cards before allowing access to the building.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.

Customer Service Associate

Wawa
Mantua, NJ
11.2015 - 10.2023
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Consulted with customers regarding needs and addressed concerns.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Upheld quality control policies and procedures to increase customer satisfaction.

Customer Service Representative

International Recovery Systems
Kennett Square, PA
02.2021 - 04.2022
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Set up and activated customer accounts.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Made outbound calls to obtain account information.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Bank Teller

BB&T
Harrison, NJ
04.2018 - 12.2018
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Reconciled cash and checks against computer records at end of shift.
  • Entered transactions into computer and issued customer receipts.
  • Explained bank services, financial products and applicable fees to customers.
  • Responded and assisted customers with account inquiries and updates.
  • Opened new checking, savings and lines of credit for customer accounts.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Maintained confidentiality of bank records, transactions and customer information.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.

Education

High School Diploma -

Commonwealth Connections Academy
Philadelphia, PA
05-2012

Skills

  • Inbound and Outbound Calling
  • Appointment Scheduling
  • Regulatory Compliance
  • Customer Support
  • Team Collaboration
  • Account Updating
  • Problem Resolution
  • Customer Service
  • Customer Complaint Resolution
  • Product Knowledge
  • Guest Services

Timeline

Receptionist

Cross Keys Animal Hospital
10.2023 - 02.2024

Customer Service Representative

International Recovery Systems
02.2021 - 04.2022

Bank Teller

BB&T
04.2018 - 12.2018

Customer Service Associate

Wawa
11.2015 - 10.2023

High School Diploma -

Commonwealth Connections Academy

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Jessica Price